topic Re: How do I cancel smoothly? in Get Support

How do I cancel smoothly?

Oiler1 — Thu, 06 Jan 2022 08:18:18 GMT

I am thinking of switching to another provider. I see the way to cancel is to stop autopay. Will that immediately stop my service? How to I transition smoothly to another carrier without wasting a payment. It would be great to stop after using 29-30 days then there will be no wastage.

I see I am going to be autopay billed on Sept 28th. If I cancel now will there be a partial payment owed?

I forgot how to contact a rep?

Re: How do I cancel smoothly?

Purplepan — Fri, 03 Sep 2021 19:13:39 GMT

Since you pay per month as opposed to other contract plans, once you've paid for this month, you have service for the rest of the month's cycle. Personally I would try to transfer your service closer towards the end of the cycle to make the most out of it, since you won't get those extra days back in $$. Keep in mind that 1) Your line at Public Mobile must be active prior and during your transfer, and 2) you may want to transfer sooner depending on how long your new carrier takes to process the transfer. Good luck!

Re: How do I cancel smoothly?

Oiler1 — Fri, 03 Sep 2021 19:16:39 GMT

Thanks. My billing is next on autopay September 28th so it seems I paid for September?

Re: How do I cancel smoothly?

Anonymous — Fri, 03 Sep 2021 19:17:25 GMT

@Oiler1 : Porting out cancels and closes this account. No pro-rating or refunds. Leave this SIM in to confirm the transfer after activating the new service.

Re: How do I cancel smoothly?

Purplepan — Fri, 03 Sep 2021 19:18:36 GMT

Yup so you have paid for the rest of this month until the 28th - meaning your service will end by then if you turn off auto pay. It would be a bit of a waste to transfer now since you still have almost an entire month to transfer. But again just keep in mind how long your new carrier may take to process your transfer request, and choose your timing accordingly 🙂

Re: How do I cancel smoothly?

Anonymous — Fri, 03 Sep 2021 19:20:30 GMT

@Oiler1

important to you know,

Make sure that you have the old sim card in your phone when you're porting your number. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

do it before one week to you be safe for port old number and forgetting what you pay to PM..

which provider you are going too !

Re: How do I cancel smoothly?

Purplepan — Fri, 03 Sep 2021 19:24:27 GMT

@Oiler1 wrote:
I am thinking of switching to another provider. I see the way to cancel is to stop autopay. Will that immediately stop my service? How to I transition smoothly to another carrier without wasting a payment. It would be great to stop after using 29-30 days then there will be no wastage. See previous responses

I see I am going to be autopay billed on Sept 28th. If I cancel now will there be a partial payment owed? Since you have already paid for this month and you are starting into a new cycle, you won't be retroactively refunded if you were to transfer right now. This is unlike other carriers.

I forgot how to contact a rep? Here's a link on how to get started on contacting a rep: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

In the link it says:
Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

I see you added new questions, see responses in bold.

Re: How do I cancel smoothly?

Oiler1 — Fri, 03 Sep 2021 19:24:39 GMT

I have a Shaw bundled account promo which is due to expire on Sept 17th. Their rep says I can renew a new promo which also includes a $25 per month plan with a higher data limit than what I am getting now with my $25 plan.

I think theirs is at least 4G but I have no clue.

Trying to think if it is rally worth it and how to transition without losing any coverage.

Re: How do I cancel smoothly?

Oiler1 — Fri, 03 Sep 2021 19:26:07 GMT

Thanks. I just replied to a rep from my old mail with him. Hope that works.

Re: How do I cancel smoothly?

Anonymous — Fri, 03 Sep 2021 19:47:10 GMT

@Oiler1

but that Shaw company offer to you in BC and Alberta only, and i do chat with them online is too higher price for the TV and home internet service, to you getting that price ....

be careful and check it out more, i don't think so is good deals

Re: How do I cancel smoothly?

darlicious — Fri, 03 Sep 2021 19:42:48 GMT

@Oiler1

It all depends where you are located and where you commonly travel on how well Shaw coverage will serve you. If given approval Shaw will be taken over by Rogers so how long cheap/free plans last for Shaw customers is up in the air. Do you have a secondary phone or a dual sim phone? Maybe you want to downgrade to the $15 plan with pm while you give shaws service a vigorous testing for a month then if you are satisfied port your number in from pm the following month.

Many customers have switched and they are quite happy but there have been a few that have regretted their decision and ported back with the loss of decent rewards discounts. If you only have autopay to lose then it's a much easier decision. Give your self a few days grace period in case there are any hitches and port out on the 25th or 26th during regular business hours with your pm sim card ready to recieve the PAT (porting authorization text) from pm and your services already up and running with shaw. Remove autopay and your card from your account before initiating your port to shaw.

Re: How do I cancel smoothly?

darlicious — Fri, 03 Sep 2021 19:47:37 GMT

@Anonymous

Shaw is basically using the freedom network for its services so service satisfaction relies heavily on where the OP is located.

Re: How do I cancel smoothly?

Anonymous — Fri, 03 Sep 2021 19:55:28 GMT

@darlicious

yeah friend i do now chat with them and i getting all info from them and the are so too expensive price for tv and home internet and that plan...

Re: How do I cancel smoothly?

Oiler1 — Fri, 03 Sep 2021 20:01:31 GMT

What alternative do I have to Shaw for TV, Internet and phone also now cell phone)? Telus maybe?

Re: How do I cancel smoothly?

darlicious — Fri, 03 Sep 2021 20:01:50 GMT

@Anonymous

Yes there's a good reason why my home services are supplied by Telus but if you are already a Shaw customer then it may be worthwhile to take advantage of their mobile plan. Since you already get Shaw free WiFi as a home internet customer personally I might use the free mobile plan for a secondary phone but keep my pm plan for the reliability of the telus network.

Re: How do I cancel smoothly?

darlicious — Fri, 03 Sep 2021 20:04:19 GMT

@Oiler1

Where do you live?

Re: How do I cancel smoothly?

Anonymous — Fri, 03 Sep 2021 20:06:52 GMT

@darlicious

too expensive price....

Re: How do I cancel smoothly?

mimmo — Fri, 03 Sep 2021 22:04:14 GMT

@Anonymous I'm with shaw for internet, I could not find a cheaper price when i renewed. sometimes there are promos not sure about right now which i got. currently paying $60 for internet $300. for 24 month term

can you please provide me with examples of cheaper pricing? vs current offerings say intenet 75, 150 and 300. I'm in BC, Victoria, to be exact.

thanks

Re: How do I cancel smoothly?

LurganIeUk — Fri, 03 Sep 2021 22:10:06 GMT

Check your next payment due.

Remove auto pay.

If you port out then your account will close and there should be no credit card on file at PM.

And you need to do before your next payment due date. And don't forget to leave your PM sim in your phone....you need to confirm with PM by return text that you are porting out.

If you don't port out then you can use your PM account until the next payment date.

Re: How do I cancel smoothly?

Anonymous — Fri, 03 Sep 2021 22:13:14 GMT

@mimmo

i don't know about your area but if you ask @darlicious
they know better in that area,

i live in ontario....but if you can google it you will found nice deals..