topic Overpay in Get Support

Overpay

Stevo0725 — Thu, 06 Jan 2022 08:18:14 GMT

Anybody know how to get your money if you have been charged twice for your monthly plan

Re: Overpay

Anonymous — Fri, 03 Sep 2021 18:42:14 GMT

@Stevo0725 : Do you see it as added in to your Available Funds? If so then just leave it there for your next renewal. If not, then it might just be a pending transaction on your payment card. Maybe give a day or three and see if it drops off.

Re: Overpay

Anonymous — Fri, 03 Sep 2021 18:44:37 GMT

@Stevo0725

sign in to Self-Serve, to review your account, if you found at Available Funds: $ ? has the amount left,
leave it for next bill cycle the will take it from there automatically,

or Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Overpay

darlicious — Fri, 03 Sep 2021 19:55:08 GMT

@Stevo0725

Follow @Anonymous advice and check your account for the extra payment to be in your available funds. If not wait to see if it's just a pending transaction. However if autopay did charge your card twice you may want to contact customer service in a few days as per @Anonymous instructions to have a CSA open a ticket with the tech team as to the cause of the double charge. Refunds take up to 30 days so seeking that particular recourse may not be worth the trouble since its just easier to leave it your balance for your next renewal payment.