topic Re: Number transfers in Get Support

Number transfers

TessieBoo — Thu, 06 Jan 2022 08:18:09 GMT

Hi, me again……I have found a compatible phone, and now mom wants to know if she can transfer her home phone number……I don’t think she can, but just want to confirm. Thank you again!

Re: Number transfers

esjliv — Sat, 28 Aug 2021 20:05:10 GMT

@TessieBoo wrote:
Hi, me again……I have found a compatible phone, and now mom wants to know if she can transfer her home phone number……I don’t think she can, but just want to confirm. Thank you again!

@TessieBoo

Check here to see if the phone number is portable to Public Mobile:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

IF so, you can port during the activation process of the SIM card, or activate with a new number then request the port/transfer afterwards.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

EDIT: I transferred/ported my Bell home landline to Public Mobile during SIM activation, and it went smoothly.

It could take up to 7 days to complete the port.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

Re: Number transfers

will13am — Sat, 28 Aug 2021 19:58:28 GMT

@TessieBoo , home phone number transfers are possible. The process can take a lot longer compared to wireless number porting.

Re: Number transfers

Anonymous — Sat, 28 Aug 2021 20:08:17 GMT

@TessieBoo

yes you can transfer old number,

Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.

The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.

for more info Transferring Or Changing Your Phone Number Click Here link

Number Transfer (Port) Troubleshooting, Click Here link

Choosing Or Transferring A Phone Number During Activation, Click Here link

Eligibility Check if your existing number is eligible to move visit Here link

if are you stuck with Transferring your old Phone Number,

In order to transfer a phone number over to Public Mobile - you will need to activate an account with a temporary phone number and after that your contact Customer Support Agent by CS_Agent, for the transfer your number to Public Mobile,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Number transfers

Anonymous — Sat, 28 Aug 2021 20:05:18 GMT

@TessieBoo : I would suspect your Mom has an old time copper real landline home phone. So there won't be any SMS to respond to. But...maybe she has one of those new-fangled wireless home phones that have a SIM. But it still might not receive texts.

Re: Number transfers

TessieBoo — Sat, 28 Aug 2021 20:18:34 GMT

She has VOIP. I’ve never seen a SIM card. I read elsewhere here (after I submitted my question) that you can do it…..so, hopefully it will work.

Re: Number transfers

computergeek541 — Sat, 28 Aug 2021 20:23:58 GMT

@TessieBoo

As from the others, you generally can, but no one can say with absolute certainty without know the city of the phone nunber. Public Mobile would only be able to complete such a transfer if they also normally offer phone numbers for the same city.

Re: Number transfers

TessieBoo — Sat, 28 Aug 2021 20:28:18 GMT

Thank you. Yes, Public Mobile offers phone numbers for the same city - I live in the same city as my mom - actually a small town. Presently, she is with COGECO. I guess all I can do is try.

Re: Number transfers

computergeek541 — Sat, 28 Aug 2021 20:30:52 GMT

TessieBoo,

It'll be fine then.

Re: Number transfers

TessieBoo — Sat, 28 Aug 2021 20:35:02 GMT

@computergeek541

Again, thank you so much! As I said earlier, I don’t care how long it takes, as long as I can do it. I’ll just take my time, and make sure I fill everything in correctly.

Re: Number transfers

Anonymous — Sat, 28 Aug 2021 20:41:13 GMT

@TessieBoo

open all link i send to in my OP and read them all, they say this,

The number transfer process can take up to 2 hours to complete for a mobile phone number. When you transfer a landline number, the process can take up to 3 business days. You may experience mixed service during this process until the transfer is complete. When your number transfer is complete, you will receive a confirmation text message.
If you don’t want to wait, you can select a new number when activating, and transfer your old number later.
If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact our Customer Support Agents. Since you’re new to Public Mobile, this will be a 2-step process:
- First, create a Community account here by selecting ‘Sign In’, then ‘New User? Register here.”
- Then, start a conversation with our virtual assistant, SIMon to submit a ticket to our Customer Support Agents by clicking here link.

Re: Number transfers

TessieBoo — Sat, 28 Aug 2021 20:42:45 GMT

@esjliv

Thank you so much for the information! I will make sure I don’t cancel her home phone until I know that her cell is working properly.

Re: Number transfers

TessieBoo — Fri, 03 Sep 2021 18:04:22 GMT

Hi again community....

Ok..............Cogeco disconnected mom's phone this morning. I've been waiting for an email or text, but so far, nothing yet. I think they may have texted the information to mom's cell, but I can't retrieve it because the account hasn't been activated yet. Why do I think this? Because after her phone went dead, somehow or other they called and it was some kind of a recorded message from Cogeco, and she didn't understand anything about the call. Soooo, can anyone advise me what I should do now? Thank you!

Re: Number transfers

TessieBoo — Fri, 03 Sep 2021 18:32:26 GMT

Just got off the phone with COGECO......they tell me that the number has been ported, and it's now up to Public Mobile.

Re: Number transfers

Anonymous — Fri, 03 Sep 2021 18:38:16 GMT

@TessieBoo : Have you now restarted the phone again? Or tested it? Possibly even just airplane mode toggle.

Re: Number transfers

TessieBoo — Fri, 03 Sep 2021 18:39:49 GMT

Thank you....will try restarting the phone now.

Re: Number transfers

TessieBoo — Fri, 03 Sep 2021 18:42:27 GMT

Turned phone off, and restarted it....tried calling someone and got a message saying that the mobile network is not available.

Re: Number transfers

Anonymous — Fri, 03 Sep 2021 18:45:23 GMT

@TessieBoo : Did anything work before the port finished? Does the account show as active in the self-serve?

Re: Number transfers

TessieBoo — Fri, 03 Sep 2021 18:49:10 GMT

@Anonymous

No, nothing was working before. I don't even know if the port finished because I was expecting an e mail or something from COGECO to confirm the porting of the number, and I didn't receive anything from them. The fellow said that everything had been sent to Public Mobile, and it was up to them to finish the porting.

Re: Number transfers

TessieBoo — Fri, 03 Sep 2021 18:52:39 GMT

Yes, the account shows "Active"