topic Re: Mobile Data Turned Off in Get Support

Mobile Data Turned Off

pam101 — Thu, 06 Jan 2022 08:17:38 GMT

My mobile data has been turned off, I checked my usage and I used 1 gig which is all I get on my monthly plan, but I have a one time data bonus of 5gigs, that hasn't been used, and it says active, so why isn't it covering my overage automatically? What can I do?

Re: Mobile Data Turned Off

JK8 — Thu, 02 Sep 2021 18:58:57 GMT

@pam101

Re: Mobile Data Turned Off

Anonymous — Thu, 02 Sep 2021 19:04:13 GMT

@pam101

check it out is issue Towers Map in your area...outages Here link,

something maybe is help, do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Mobile Data Turned Off

softech — Thu, 02 Sep 2021 19:07:45 GMT

the bonus should kick in automatically.

are you in BC?? maybe the outage is affecting you..

https://www.citynews1130.com/2021/09/02/wireless-outage-telus-customers-bc-alberta/

Re: Mobile Data Turned Off

ace_phone — Thu, 02 Sep 2021 19:09:42 GMT

Telus is having issues: BC and Alberta

Re: Mobile Data Turned Off

pam101 — Thu, 02 Sep 2021 19:10:18 GMT

Thanks I will keep an eye that.

Re: Mobile Data Turned Off

pam101 — Thu, 02 Sep 2021 20:02:27 GMT

Thanks so much, I did that and now it looks like my mobile data is back. Nothing is working properly, when I clicked on accept as solution, it comes up with a red highlighted message, so I have to reply instead of accepted as solution. Thanks again.

Re: Mobile Data Turned Off

computergeek541 — Fri, 03 Sep 2021 02:07:35 GMT

@pam101 wrote:
Thanks so much, I did that and now it looks like my mobile data is back. Nothing is working properly, when I clicked on accept as solution, it comes up with a red highlighted message, so I have to reply instead of accepted as solution. Thanks again.

I have changed this solution from your above reply to the post of the person who informed you about the possibliity of you being affected by network issues. It appears that the network issues from earlier in the day are to blame for your some of your services not working.