topic Re: No mobile data service in Get Support

No mobile data service

Anonymous — Thu, 06 Jan 2022 08:17:29 GMT

Temporarily turned off by your operator for SIM #.

Come on @J_PM, @Alan_K , @Melinda_H . Like the little pop up about doing a survey, can you not put a pop-up saying that there's some kind of network outage. No mention on the home page. No mention on the community entry page. No announcement in the community. You're marketing an online system here...interact with it. I'm not subscribing to twitter to see anything there. Announce things in all of your available avenues.

Come on.

Re: No mobile data service

esjliv — Thu, 02 Sep 2021 19:47:23 GMT

@Anonymous wrote:
Temporarily turned off by your operator for SIM #.

Come on @J_PM, @Alan_K , @Melinda_H . Like the little pop up about doing a survey, can you not put a pop-up saying that there's some kind of network outage. No mention on the home page. No mention on the community entry page. No announcement in the community. You're marketing an online system here...interact with it. I'm not subscribing to twitter to see anything there. Announce things in all of your available avenues.
Come on.

@Anonymous

YES; or like a "Check for Network Outages HERE" link to activate outages/connections data.

I prefer a 'live' link, rather than an Announcement.

The announcement someone then has to create, then update, when things change.

I know I know, it will crowd up the Community Page, so what! It's valuable info for customers.

Re: No mobile data service

softech — Thu, 02 Sep 2021 19:51:25 GMT

a big red bar on top of the Community page for major outage issue like this would be perfect

Re: No mobile data service

J_PM — Thu, 02 Sep 2021 20:32:37 GMT

Hi There,

Sorry about that! Our team was recently made aware of an outage impacting multiple carriers in Western Canada. Services have been restored.

Thank you for your patience!

- The Public Mobile Team

Re: No mobile data service

bmoore5001 — Fri, 03 Sep 2021 00:29:15 GMT

FYI, services have NOT been restored. Still out and it is 17:30.