topic Re: Step 3: Linking your chosen plan to your account in Get Support

Step 3: Linking your chosen plan to your account

benzbryan18 — Thu, 06 Jan 2022 08:17:28 GMT

Hi everyone,

I am new to public mobile and on the process of activating my sim card. I was able to add my details, chose a phone number, picked a plan, and my credit card has already been billed.

However when I clicked on the activate my sim, I am stuck on #3: Linking your chosen plan to your account. It is still loading for about an hour now and I dont want to refresh because I have already been charged of my plan.

Also, I have not inserted the sim yet. What is happening? Should I insert the sim now? Thanks

Re: Step 3: Linking your chosen plan to your account

Dunkman — Fri, 27 Aug 2021 13:38:51 GMT

@benzbryan18

If you were charged, I would try to insert the PM Sim card and see whether the activation was successful. The website can get glitchy at times.

Re: Step 3: Linking your chosen plan to your account

Meow — Fri, 27 Aug 2021 14:20:15 GMT

@benzbryan18 wrote:
and I dont want to refresh because I have already been charged of my plan.

Also, I have not inserted the sim yet. What is happening? Should I insert the sim now? Thanks

Even if you get charged twice it will be no big deal as money will be used on next renewal (and it is not worth your time asking for refund unless you are really tight with $).

Waiting for an hour is not normal. Try inserting your SIM that might complete activation process.

Re: Step 3: Linking your chosen plan to your account

softech — Fri, 27 Aug 2021 14:23:28 GMT

@benzbryan18 Check if credit card charged yet. That is the main indication if account was created on the system.

If CC charged, you can put the SIM in a phone and see if it connects to PM network.

did you request porting old number? if so, check your phone with your OLD sim and see if you get a message from the old provider. You need to reply the message to approve the porting to go through