topic Re: Activation in Get Support

Activation

Mabolla — Thu, 06 Jan 2022 08:17:24 GMT

Hi,I just activated my sim card and got a plan, I can make calls and use Internet but I am not able to receive calls, whats the problem

Re: Activation

JK8 — Fri, 27 Aug 2021 03:33:12 GMT

@Mabolla wrote:
Hi,I just activated my sim card and got a plan, I can make calls and use Internet but I am not able to receive calls, whats the problem

Did you port a number over? Try resetting network settings and reboot.

Re: Activation

Mabolla — Fri, 27 Aug 2021 03:36:46 GMT

Yes, I port a number over, how can I reset my network setting?

Re: Activation

softech — Fri, 27 Aug 2021 03:39:13 GMT

@Mabolla did you port your number from another provider? If so, did you receive an SMS from your old provider and did you reply YES within 90 min?

if you have completed above and completed not too long, it should work after couple more reboots, another hour or so.

However, if you have missed the SMS or you didn't reply, you will need to contact Porting team to re-trigger the process. This is a critical step in porting. I will send you the phone number via Community inbox.. Check ..

Re: Activation

BKNS27 — Fri, 27 Aug 2021 03:38:41 GMT

@Mabolla

If you ported your old number over, you need to reply to the SMS text from your previous carrier with YES with your old SIM in the phone.

But if you are choosing a new number and not porting, just power off the phone and wait a few minutes then power it back on as noted by @JK8.

You also might want to see if the Do Not Disturb setting is turned on…just turn it off if it is.

Re: Activation

darlicious — Fri, 27 Aug 2021 03:44:51 GMT

@Mabolla

Did you reply YES to the PAT (porting authorization text)? If not you must reply within 90 minutes of recieving it. Try putting your old sim card in and replying YES and see if you can still make the 90 minute window. Otherwise keep your old sim card in for now and reinitiate your port request in the morning by contacting customer support or calling the telus porting department with your old account #.

Re: Activation

BKNS27 — Fri, 27 Aug 2021 03:45:52 GMT

@Mabolla

I hope you didn’t throw the old SIM away.
This is a common mistake by most new PM members porting over…missed the instructions on how to port over your old number.
You will need to contact a PM CSAgent to restart the porting process for you if you missed the 90 minute window or you didn’t reply to the text.

Click on the SIMon chat button and type in create a ticket to restart the port.

Re: Activation

softech — Fri, 27 Aug 2021 03:47:43 GMT

@BKNS27 wrote:
@Mabolla
I hope you didn’t throw the old SIM away.

Many ppl do that.. they hate their past so much and don't want to see it ever . .kinda like a divorce. LoL

Re: Activation

withkarma — Fri, 27 Aug 2021 03:57:30 GMT

Hey @Mabolla

I've had similar problem before when I joined PM. From my experience, the settling in is not instant. It took me a few days, like 3 days till it actually worked. Think of it like a foundation of a house. It needs time to settle-in before its safe to actually to call it your own. Same idea here.

Hope this guidance and the support of others helped.

Re: Activation

BKNS27 — Fri, 27 Aug 2021 04:12:31 GMT

@softech

LoL good analogy! Should also get a good lawyer too to get the most out of your ex.

Good thing I haven’t gone threw it.

Re: Activation

esjliv — Fri, 27 Aug 2021 10:53:32 GMT

@Mabolla wrote:
Yes, I port a number over, how can I reset my network setting?

@Mabolla

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you missed approving the port from your previous provider, insert the old SIM and see this:

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

-----------------------------------------

Go to Settings > General > Reset > Reset Network Settings.

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

Re: Activation

Anonymous — Fri, 27 Aug 2021 16:27:37 GMT

@Mabolla wrote:
Yes, I port a number over, how can I reset my network setting?

@Mabolla

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck