topic Re: Data turned off by Public Mobile in Get Support

Data turned off by Public Mobile

taylormrbrown — Thu, 06 Jan 2022 08:17:20 GMT

I've had automatic payments set up for several months with no issues and no changes, I am significantly under my data use for the month as per every month, yet now I am getting notifications that my data has been temporarily turned off by my provider... What is with that?

Re: Data turned off by Public Mobile

JK8 — Thu, 02 Sep 2021 17:31:56 GMT

@taylormrbrown wrote:
I've had automatic payments set up for several months with no issues and no changes, I am significantly under my data use for the month as per every month, yet now I am getting notifications that my data has been temporarily turned off by my provider... What is with that?

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/Plan-not-working-Data-issue/m-p/720704#M89802

Re: Data turned off by Public Mobile

taylormrbrown — Thu, 02 Sep 2021 17:33:50 GMT

I do long haul rural drives so this is actually dangerous if my data is randomly cut-off like this.

Re: Data turned off by Public Mobile

fopublic — Thu, 02 Sep 2021 17:51:19 GMT

no effin data

another effup from public.

you pay squat, you get squat

aholes

Re: Data turned off by Public Mobile

Charitus — Thu, 02 Sep 2021 17:52:56 GMT

Mine was shut off same time . Ive checked my account and I have tons of data left and have just made a payment through auto payments. So there must be some sort of server issues. The accounts page is loading like snails.

Re: Data turned off by Public Mobile

nitzdut — Thu, 02 Sep 2021 17:54:34 GMT

Why is my data turned off by the provider

Re: Data turned off by Public Mobile

smf — Thu, 02 Sep 2021 18:05:29 GMT

Having the same issue. Clearly this is a system problem (turning off and on). Could be Public Mobile or Telus issue. I've had public mobile for a couple of years and this is the first time I've experienced this issue (or any other issue actually). Hopefully they will fix this quickly.

Re: Data turned off by Public Mobile

shanz — Thu, 02 Sep 2021 18:09:49 GMT

This is a service issues with Telus who owns public mobile. My Telus line is out as well.

Re: Data turned off by Public Mobile

SireWilliamson — Thu, 02 Sep 2021 18:11:50 GMT

I just had the same thing. "Your mobile data service has been temporarily suspended." No explanation or reason given. I'm at less than 50% of my data plan. My billing cycle is on the 16th of the month, so not a payment issue.

Re: Data turned off by Public Mobile

scotk — Thu, 02 Sep 2021 18:20:35 GMT

Same problem. My account is up to date and paid. But Data was turned off this AM.

Re: Data turned off by Public Mobile

JK8 — Thu, 02 Sep 2021 18:22:11 GMT

@scotk

Re: Data turned off by Public Mobile

Anonymous — Thu, 02 Sep 2021 19:59:49 GMT

@taylormrbrown @ASt @smf @judclif2bc @wchan54 @SireWilliamson

check it out is issue Towers Map in your area...outages Here link,

something maybe is help, do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Re: Data turned off by Public Mobile

ace_phone — Thu, 02 Sep 2021 18:37:10 GMT

My data and my Phone service have both been shut off this morning. WTF! I just paid for 90 days! Can't see any reason for it either.

Re: Data turned off by Public Mobile

JK8 — Thu, 02 Sep 2021 18:38:40 GMT

@ace_phone wrote:
My data and my Phone service have both been shut off this morning. WTF! I just paid for 90 days! Can't see any reason for it either.

Re: Data turned off by Public Mobile

zubar75 — Thu, 02 Sep 2021 18:41:37 GMT

anyone been able to get this resolved, my data was just turned off 1.7mb used out of 5120Mb, the account is all paid up and looking fine

Re: Data turned off by Public Mobile

JK8 — Thu, 02 Sep 2021 18:43:15 GMT

@zubar75 wrote:
anyone been able to get this resolved, my data was just turned off 1.7mb used out of 5120Mb, the account is all paid up and looking fine

Re: Data turned off by Public Mobile

wchan54 — Thu, 02 Sep 2021 18:51:09 GMT

Thank you for this!! I lost service and data at the worst possible time--I was stranded in Vancouver's downtown eastside as a single female and couldn't book or call for a safe ride home. It was incredibly frustrating and I thought my SIM card was defective. Glad to know it's not just me but wow, how inconvenient for many...

Re: Data turned off by Public Mobile

judclif2bc — Thu, 02 Sep 2021 19:00:58 GMT

Had same problem. Found out Telus was out all over BC & AB. Don't know what the problem was but it's back up now. h

Had to restart my phone and all ok now.

Re: Data turned off by Public Mobile

smf — Thu, 02 Sep 2021 19:01:12 GMT

Oh no, that is terrible. Hope you are safe now. Clearly it is a Telus issue--but seems like it is hopefully fixed 🤞

Re: Data turned off by Public Mobile

ASt — Thu, 02 Sep 2021 19:11:18 GMT

Well, isn’t this a lovely how do you do from Public Mobile for a newcomer! I’m smiling, though, because it’s working again!

Hopefully, randomly turning off data won’t become new trend.

Keep smiling!