topic 1GB Data is missing from my plan in Get Support

1GB Data is missing from my plan

lisa411854746 — Thu, 06 Jan 2022 08:17:14 GMT

Hi there,

I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data....

Do you know what's going on?

Also, when I tried to change the plan, it seems the plan page is broken...

Looking forward to your reply.

Lisa

Re: 1GB Data is missing from my plan

Anonymous — Thu, 26 Aug 2021 23:18:40 GMT

@lisa411854746

maybe you get wrong plan,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

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Re: 1GB Data is missing from my plan

esjliv — Thu, 26 Aug 2021 23:23:59 GMT

@lisa411854746 wrote:
Hi there,

I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data....

Do you know what's going on?

Also, when I tried to change the plan, it seems the plan page is broken...

Looking forward to your reply.
Lisa

@lisa411854746

What were you charged when you activated your SIM card?

It should be the full amount of the plan plus taxes.

Can you check your payment history on your Self Serve account as well to see the charges? fyi, this will not reflect the taxes though.

Re: 1GB Data is missing from my plan

hairbag1 — Thu, 26 Aug 2021 23:31:02 GMT

@lisa411854746 wrote:
Hi there,

I'm paying the 35$ plan, it should have 2GB data + 500MB data per month... however, when I check up my plan details today, I'm only seeing LNY 1GB + 500MB data....

Do you know what's going on?

Also, when I tried to change the plan, it seems the plan page is broken...

Looking forward to your reply.
Lisa

@lisa411854746...log in and confirm your plan details...there are no plans currently with 1GB + 500mbs of data.

Re: 1GB Data is missing from my plan

whyveeare — Thu, 26 Aug 2021 23:37:17 GMT

@lisa411854746 could it be you are on the old $35 plan plus the Lunar New Year promo. That was the one where you get 1GB extra per month (for 8 months) as well as 500 minutes to China, Hong Kong and Macao. It's possible you have used plan data for this cycle (hence why it doesn't show in your self serve account), and now consuming your LNY promo data.

In any case, once your promo is over, you should change to the updated $35 plan that gives you 2.5GB + 500MB (Autopay bonus). Just remember to change on next renewal, not immediately.