topic Re: Data completely stopped working twice, both after using Communauto carshare in Toronto. in Get Support

Data completely stopped working twice, both after using Communauto carshare in Toronto.

rtnewman — Thu, 06 Jan 2022 08:17:06 GMT

I have had a weird issue happen to me twice now. I have used my data to unlock a car to use in Toronto, I made my journey and ended the trip everything was fine. I finish my errand a couple of hours later and then both times my data has been totally bricked and stuck on the other side of the city with no means of getting home except walking. The first time it happened back in June I had to restore my iphone from a backup and that seemed to fix it, it happened again today and had to walk 1hr30mins home in 30ºc. Any idea why my data would just stop working. The first time I thought it was a fluke, but the fact it has happened again after using the car share suggests there is a link.

Any ideas?

Thanks

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

Anonymous — Thu, 26 Aug 2021 19:29:17 GMT

@rtnewman : What plan are you on? Perhaps you've used all your data on hand.

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

Anonymous — Thu, 26 Aug 2021 19:34:36 GMT

@rtnewman

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

and do reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

BlueB — Thu, 26 Aug 2021 19:42:06 GMT

@rtnewman

What if you reboot your phone, flip airplane mode on/off, etc? Do you get any data back?

If it's a pattern that happens only after using the Communauto app, I'm wondering if there's a bug in that app that's messing up your phone. In addition to troubleshooting here, I would reach out to Communauto as well and ask what's going on.

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

rtnewman — Thu, 26 Aug 2021 19:57:15 GMT

I get absolutely zilch, 'searching' for a moment and then just 'No Service'.

I've contacted Communauto to see what they have to say about it, but it is extremely frustrating. Yes, the only two times it has happened has been when I've used the app.

I don't really want to have to restore my phone again, but it looks like that might be the solution.

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

Anonymous — Thu, 26 Aug 2021 20:03:31 GMT

@rtnewman

you can only reset network settings on an IPhone, not everything at your device,

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

rtnewman — Thu, 26 Aug 2021 20:09:52 GMT

I've tried all of the usual 'fixes' but nothing seems to work unfortunately!

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

BlueB — Thu, 26 Aug 2021 20:10:43 GMT

@rtnewman

That's too bad they're helping much. How often do you use Communauto? If it happened 2x out of 500x for example, then it's a strange but limited problem. I'm assuming the Communauto app has been updated?

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

Anonymous — Thu, 26 Aug 2021 20:10:54 GMT

@rtnewman

do you check it out your updated ios

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

Anonymous — Thu, 26 Aug 2021 20:18:27 GMT

@rtnewman

one more thing can you delete that app
and reboot your phone
and if work is issue with app but also you can re install, if you want

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

rtnewman — Thu, 26 Aug 2021 20:20:04 GMT

I don't use it frequently - the last time I used it before today was in June and my data stopped working then too. But then and today are the only two occasions my data has stopped, because it only been the two time it's really hard to say if it is a total coincidence or causally linked. It could well be just really bad luck, but I am inclined to think there is a link somehow

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

BlueB — Thu, 26 Aug 2021 20:25:54 GMT

@rtnewman

That's a great observation, and these quick discoveries can often help the App developer make quick fixes. However, if it's only happened twice and they're unwilling to be proactive, I'm skeptical how much troubleshooting we can do to "fix" this problem. I'd recommend using Communauto many, many more times to see what happens!!! 😅 (joking)

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

esjliv — Thu, 26 Aug 2021 22:39:26 GMT

@rtnewman wrote:
I have had a weird issue happen to me twice now. I have used my data to unlock a car to use in Toronto, I made my journey and ended the trip everything was fine. I finish my errand a couple of hours later and then both times my data has been totally bricked and stuck on the other side of the city with no means of getting home except walking. The first time it happened back in June I had to restore my iphone from a backup and that seemed to fix it, it happened again today and had to walk 1hr30mins home in 30ºc. Any idea why my data would just stop working. The first time I thought it was a fluke, but the fact it has happened again after using the car share suggests there is a link.

Any ideas?
Thanks

@rtnewman ,

It is hard to know for sure until you try some things then use the app again and see if it fails.

I would start with uninstalling the app. Then reinstalling it.

When you are out and about and you lose Data connection, try toggling into airplane mode for a minute, than back to regular mode. This helps reset your network connection.

Hopefully, you get a chance to use it again soon, and see what happens.

If would be nice if someone else who has used this app could share their experience...anyone?

Re: Data completely stopped working twice, both after using Communauto carshare in Toronto.

gpixel — Sat, 28 Aug 2021 16:10:46 GMT

@rtnewman

this also happens to me from time to time. it's a signal issue.. best thing to try is to switching to HSPA(3g) or toggling airplane mode off/on.