Phone plan change

Sarah14 — Thu, 06 Jan 2022 08:17:02 GMT

Hello last month I changed my phone plan and selected change on next bill date. It did not change and it would let me access the phone plans to try again.

Re: Phone plan change

Anonymous — Thu, 26 Aug 2021 18:42:55 GMT

@Sarah14

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

or you can Change Your Plan online, again if you like it,

When you’re changing your plan, you can choose to change immediately or at your next plan renewal date. To change your plan: sign in to Self-Serve, select ‘Change Plan’ on the Overview page, select the plan you want, and scroll to the bottom of the page.If you’re looking to apply a promotion to your plan, learn how you can do that here.

Changing your plan on the next plan renewal date

We recommend you choose this option because it allows you to use the services you have already paid for until your next plan renewal date. Here are some things you should know about this option:

If you choose to change your plan on your next plan renewal date, the amount owed will be automatically updated.
If you have AutoPay set up, the amount of your new plan will be charged on your payment due date.
You can cancel a future-dated plan change at any time by clicking on the ‘Plans and Add-Ons’ tab and selecting ‘Cancel Order’.
Any earned Rewards will be applied on your next renewal after the plan change.

Changing your plan immediately

You may choose to change your plan immediately if you have used all or most of your services, or if your account is suspended and you would like a different plan. Here are some things you should know about this option:

There must be enough funds in your account to cover the full amount of the new plan.
A new payment cycle starts when you activate your new plan.
Your plan will not be prorated, which means that any days remaining in your current payment
Any earned Rewards will be applied on your next renewal after the plan change.
If your account is suspended – changing your plan is a 2-step process, so be sure to complete both steps or you may be left with partial or no service. Step 1 initiates the change, and step 2 reactivates your account via making a payment (if necessary).
1. Make sure to review your details carefully before changing your plan - Once you click “Yes, change my plan”, all features from your current plan will be lost and the plan change will be completed, even if you do not make a payment in the second step.
2. Top up your account with sufficient funds to reactivate your service - Since we are a prepaid service, you need to have the funds available for the plan change to fully take effect. If you only have partial funds in your account, or if you do not complete payment after changing your plan, you may be left with no or partial service. We have introduced several warnings to ensure you don’t leave the page without topping up, but figured we should mention it here as well. Note: If you have sufficient funds to cover your new plan,you won’t be taken to the payment menu.

What will happen if my payment wasn’t completed?

In this scenario, your account could still move from suspend to active, re-starting your plan cycle and potentially only reactivating a portion or none of your services. If you find yourself in this situation, simply go to the “Payment” tab in Self-Serve, choose “One Time Payment”, and opt to pay the “Amount Due”. This will cover the new plan cost less any partial payment that was taken. After successful payment, your services should be fully reactivated. If your services aren’t restored,please start a conversation with our virtual assistant, SIMon, to submit a ticket to Customer Support Agent by CS_Agent, click here.

Re: Phone plan change

BlueB — Thu, 26 Aug 2021 19:16:01 GMT

@Sarah14

Did you submit the plan change? It's easy to miss that second step.

Also, what was the end of your cycle? Public Mobile has a 30 day cycle for all plans, unlike the "monthly" cycle that many other providers go on.

If neither of these addressed it, you can always reach out a CS Agent (staff) who can look directly into your account. A ticket via the SIMon chatbot (chat bubble, lower-right corner) is usually best, but you can also message them here.

Re: Phone plan change

esjliv — Thu, 26 Aug 2021 22:46:06 GMT

@Sarah14 wrote:
Hello last month I changed my phone plan and selected change on next bill date. It did not change and it would let me access the phone plans to try again.

@Sarah14

When was your renewal?

And, does it show your old plan listed on your Self Serve...is that how you know it did not change?

Re: Phone plan change

softech — Thu, 26 Aug 2021 22:48:55 GMT

@Sarah14 wrote:
it would let me access the phone plans to try again.

What you meant by that?

did you try to use another browser (Edge/Firefox/Chrome)? or try with Incognito Mode? or even try on another computer ..

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