Sim

mberls — Thu, 06 Jan 2022 08:16:54 GMT

I bought a new phone while putting sim card in I dropped and lost it. I transferred my account to new sim. I cannot send or receive calls or texts, what do I do?

Re: Sim

softech — Wed, 01 Sep 2021 23:16:18 GMT

@mberls wrote:
I bought a new phone while putting sim card in I dropped and lost it. I transferred my account to new sim. I cannot send or receive calls or texts, what do I do?

@mberls how you "transferred" your account to the new SIM? did you login to My Account and request SIM swap through there and gone through the 2FA?

you are not able to make any outgoing calls? nor receive incoming calls? and not data?

does your phone screen shows Public Mobile and with some signal bars?

Re: Sim

Anonymous — Wed, 01 Sep 2021 23:20:45 GMT

@mberls

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Sim

computergeek541 — Thu, 02 Sep 2021 02:25:43 GMT

@Anonymous wrote:
and go Changing APN Settings On An IPhone
click Here link,
and go Changing APN Settings On Android device
click Here link,

Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

Please note that APN settings have no effect on voice and SMS services.

topic Sim in Get Support

Sim

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