topic Re: Cannot port my # after activation. in Get Support

Cannot port my # after activation.

mpham81 — Thu, 06 Jan 2022 08:16:40 GMT

When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

Re: Cannot port my # after activation.

JK8 — Thu, 26 Aug 2021 01:01:59 GMT

@mpham81

Clear your browser cache/cookies. Go incognito/private mode. You can try another browser. Chrome or edge works well.

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Re: Cannot port my # after activation.

softech — Thu, 26 Aug 2021 01:15:27 GMT

@mpham81 no worry, try a different browser (Chrome/Edge/Firefox) or even try on another machine or on your cell browser, it should work.

Re: Cannot port my # after activation.

esjliv — Thu, 26 Aug 2021 01:26:59 GMT

@mpham81 wrote:
When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

See helpful porting info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If you wish to transfer an existing numbering from Koodo Prepaid or PC Mobile, you will need to first complete your activation with a new number, then reach out to our Customer Support Agents here in order to transfer your existing number to Public Mobile.

Re: Cannot port my # after activation.

cellphoneuser1 — Thu, 26 Aug 2021 10:16:09 GMT

@mpham81 What did the error message say?