topic Re: US data plan for 10 days not working in Get Support

US data plan for 10 days not working

hnegin — Tue, 04 Jan 2022 18:56:22 GMT

Purchased a US add on today for $20 phone and data - for 10 days. I still can't make a call or use data. What cooks

Re: US data plan for 10 days not working

NDesai — Fri, 23 Jun 2017 18:34:36 GMT

Did you purchase it 2 times? If not, you will see the balance sitting under your available funds, so buy the add on again.

Re: US data plan for 10 days not working

xCameron94x — Fri, 23 Jun 2017 18:36:17 GMT

are you able to see the add on in your self-serve account? Adding adds ons here is a two step process: The first is where you add funds, the second is where you re-select the add on.

If you have funds in your account equal to the amount of the add on, re-add the US roaming package. If you do see the add on in your self-serve try restarting your phone, as well as connecting to the networks manually (T-Mobile, ect) if you havent already