topic Re: Service suspended the day of autopay? in Get Support

Service suspended the day of autopay?

lake — Thu, 06 Jan 2022 08:16:33 GMT

Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st

Re: Service suspended the day of autopay?

softech — Wed, 01 Sep 2021 14:20:05 GMT

@lake Did you check My Account? is it showing Suspended as well?

Likely Autopay has failed. usually it works well but it might fail for various reasons.

Go back to My Account, Payment Tab and do a One Time payment. Start with Amount Due. (If paying by Amount Due fails, try the use the option "Other" and pay the plan amount + $1 extra)

Once payment goes through, check to see if Reactivate Current Plan button there and click on it, then logoff My account and reboot your phone.

Re: Service suspended the day of autopay?

BKNS27 — Wed, 01 Sep 2021 14:57:59 GMT

@lake

Is your 30 day renewal coming up?

If it is, this is normal during the transition to the next 30 day payment.

Re: Service suspended the day of autopay?

barndoor — Wed, 01 Sep 2021 15:50:18 GMT

Do you have no phone service or does your account just say your service is suspended ?

Re: Service suspended the day of autopay?

Anonymous — Wed, 01 Sep 2021 15:50:30 GMT

@lake

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here link

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here link

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Re: Service suspended the day of autopay?

computergeek541 — Wed, 01 Sep 2021 17:03:11 GMT

Re: Service suspended the day of autopay?

computergeek541 — Thu, 02 Sep 2021 02:30:58 GMT

@lake wrote:
Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st

Today being your renewal day means that the actual message about suspension is "normal". I've actually seen the message a couple of hour later than your message post at 10am (eastern time) on accounts where there are no issues.

Re: Service suspended the day of autopay?

esjliv — Thu, 02 Sep 2021 03:13:08 GMT

@lake wrote:
Why is my service suspended when I have autopay which comes out of my account today, Sept. 1st

@lake

Do you still have services? If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

-----------------------------------

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

And, also ensure all rewards were or will be provided to you.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: Service suspended the day of autopay?

sophiamarthal — Thu, 02 Sep 2021 16:37:06 GMT

hi,

My account got suspended when i tried to do the payment its giving error message that I has enough money in the account but unable to call any one.

can you lookinto this issue

Re: Service suspended the day of autopay?

Anonymous — Thu, 02 Sep 2021 16:39:02 GMT

@sophiamarthal : Do an "Other" payment of the amount you need to have a balance >= your plan cost. The Amount Due option seems to get confused sometimes.

Re: Service suspended the day of autopay?

sophiamarthal — Thu, 02 Sep 2021 16:40:35 GMT

i tried with different credit card but is say I have enough amount but unable to proceed...

Re: Service suspended the day of autopay?

Anonymous — Thu, 02 Sep 2021 16:59:55 GMT

@sophiamarthal : What plan do you have and what is in your Available Funds?

Re: Service suspended the day of autopay?

t_p — Thu, 02 Sep 2021 17:07:03 GMT

@sophiamarthal wrote:
i tried with different credit card but is say I have enough amount but unable to proceed...

Sometimes the web page has problems refreshing in real time.
You could try another browser or Incognito mode to see if it works. Clear cache/cookies.