topic Re: 2 hours and no solution.. how is this better than just having normal customer service? in Get Support

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Thu, 06 Jan 2022 08:16:29 GMT

I'm having the same kind of issue I was with public mobile up until today which I had till the end of today meaning midnight to renew my plan I went into the store switched providers the person at the store tried to contact public mobile and they were rude told them they wouldn't give me back my number that I've had for years and it's important to me and it's past midnight my plan is clearly expired and I still have not heard nothing and I'm locked out of my government accounts a whole bunch of different things it's just been a nightmare this whole thing I would love it if somebody got back to me so I feel you

Re: 2 hours and no solution.. how is this better than just having normal customer service?

darlicious — Wed, 01 Sep 2021 09:12:38 GMT

@Natashamary666

Is this your 90th day without payment or is your renewal September 1st? If you have not paid in 90 days you have one hour to pay and renew or you will lose your phone number forever. No one can contact pm by phone only you can contact customer support thru your community account. You must have active service to port out your number. If you cannot access your self serve to pay and renew I suggest you purchase a voucher asap at a shell station or 7/11 and pay via 611 on your phone before 6 am eastern.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 09:20:32 GMT

No my plan ended have been late tonight so it ended yesterday and I went and changed providers this morning and even the customer service at London drugs was confused why they wouldn't form well why you guys wouldn't want my number the the person on the phone with London drugs was very rude and so I've been trying for like 12 hours now to do this

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 09:21:48 GMT

No there was no need for me to go and purchase anything I still hadn't active account even the London drugs guy said that I shouldn't have to go purchase a plan just to get my number when my plan expired today and I tried to transfer yesterday

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 09:39:02 GMT

I have been posting and msging and calling all day and still not action still have some random number when .one should have been ported this morning

Re: 2 hours and no solution.. how is this better than just having normal customer service?

cellphoneuser1 — Wed, 01 Sep 2021 10:03:12 GMT

@Natashamary666 wrote:
No my plan ended have been late tonight so it ended yesterday and I went and changed providers this morning and even the customer service at London drugs was confused why they wouldn't form well why you guys wouldn't want my number the the person on the phone with London drugs was very rude and so I've been trying for like 12 hours now to do this

London Drugs can't help and the activation help line they call for Public Mobile can't help. London Drugs customer service is supposed to know to tell you to come here and ask for help and not go to the store. You need to contact a Public Mobile CSA here to ask for a extension of your plan. It's easier to just renew your Public Mobile plan by paying for another 30 days. After you get your Public Mobile plan renewed, you need to get your new carrier to finish the rest. It's the new carrier's job to help you.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

cellphoneuser1 — Wed, 01 Sep 2021 09:59:41 GMT

@Natashamary666 wrote:
I have been posting and msging and calling all day and still not action still have some random number when .one should have been ported this morning

Who have you been calling? Pubilc Mobile doesn't have a call center.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 10:01:22 GMT

My new provider ..lo Dom drugs to see if they heard back as they told me too and msging here called Telus as I was told u we're connected

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 10:03:51 GMT

Actually have been talking to my new provider up until about 20 minutes ago and they just told me that there's not really much they can do to contact you so I don't know I'm just so confused my plan had an expired when I switched so it should have been super easy just to portr my number over you know what I mean I think I will just I don't know contact that thing that's at the bottom of your page when you can't get anything done with I know it's not your guys's phone you've been very helpful it's just been a stressful trying to keep my number that that I've had since I got brain cancer cuz I remember it right and it's just an important number that I need for a lot of things I can locked out of my government accounts and a whole bunch of other things as well right

Re: 2 hours and no solution.. how is this better than just having normal customer service?

cellphoneuser1 — Wed, 01 Sep 2021 10:04:59 GMT

@Natashamary666 wrote:
My new provider ..lo Dom drugs to see if they heard back as they told me too and msging here called Telus as I was told u we're connected

The new provider can't do anything unless your Public Mobile plan is active. Did you ever contact Public Mobile?

Re: 2 hours and no solution.. how is this better than just having normal customer service?

cellphoneuser1 — Wed, 01 Sep 2021 10:08:44 GMT

@Natashamary666 wrote:
Actually have been talking to my new provider up until about 20 minutes ago and they just told me that there's not really much they can do to contact you so I don't know I'm just so confused my plan had an expired when I switched so it should have been super easy just to portr my number over you know what I mean I think I will just I don't know contact that thing that's at the bottom of your page when you can't get anything done with I know it's not your guys's phone you've been very helpful it's just been a stressful trying to keep my number that that I've had since I got brain cancer cuz I remember it right and it's just an important number that I need for a lot of things I can locked out of my government accounts and a whole bunch of other things as well right

What do you mean by contact us? We don't work at Public Mobile. You need to contact a CSA. Click the chat bubble and make a ticket to talk to them. Switching a number to a new provider's usually easy. When it doesn't work, it's uually a wrong account number for the old provider that was given to the new provider. You also had to keep your old Public Mobile sim in your phone to approve the port out.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 10:06:58 GMT

Yes we contacted Public Mobile early this morning when we were switching it and the customer service person at the store said it should have been super easy but the public mobile person on the phone was rude I guess and and said that they wouldn't do it I don't know but I definitely went in there first thing this morning so that it was my number was transferred before my thing expired at the end of the day

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 10:07:55 GMT

Yes I did submit I think three tickets throughout the day today and the only reason why I came on to hear is just to see if I could get some sort of help from I think you guys are just like community members I'm not sure how it works

Re: 2 hours and no solution.. how is this better than just having normal customer service?

cellphoneuser1 — Wed, 01 Sep 2021 10:10:03 GMT

@Natashamary666 wrote:
Yes I did submit I think three tickets throughout the day today and the only reason why I came on to hear is just to see if I could get some sort of help from I think you guys are just like community members I'm not sure how it works

We're members. We can't make your plan active.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 10:12:11 GMT

Great thabk you ever so much for all your time I just was not aware of exactly how it worked I apologise

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Anonymous — Wed, 01 Sep 2021 14:10:30 GMT

@Natashamary666 : I'm not sure why the person at LD was calling anybody. I'm not sure how in-store activations and transfers work. If it's much like online activations then you need to leave the original SIM in to reply to a confirmation text. Then it should be done shortly after. It sounds like this didn't happen and then the person decided to call here. Who? My guess is the person here was wondering why a transfer out problem was coming to them. My guess is that the call-in support here is for activation support for stores. Not helping people leave.
So you need to reactivate the account here and pay for another term to keep the number. Then you need to get the new provider to re-request a transfer. This would likely need to be done by the provider, not a store (unless it's a company store...not just a vendor which often look a lot like a company store). At this time you need to put this SIM back in and confirm the transfer. Then not long after it should be done.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

softech — Wed, 01 Sep 2021 14:48:03 GMT

Mobile agent does have a number to call for Public Mobile. (I knew that cos I was there at Walmart and some activation issue, they called and got it sorted out.. kind of)

I guess the LD tried to call that number and the PM agent talked to him was rude

@Natashamary666 honestly, I think you need to renew your plan to reactivate it. You can change the plan to $15 and then just activate this cheaper plan for another 30 days.

it's normal that only numbers from active plan could be ported. Some agent from provider might be able to accommodate on a case by case basis, but you can't rely on this.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 14:25:16 GMT

Yeah I activated on the 1st of last month so I guess I was Thibking it would run out on the 1st so I guess it is what it is thabk you everyone for all the help

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Anonymous — Wed, 01 Sep 2021 14:34:45 GMT

@Natashamary666 : You came here just for a month??? And now you're leaving already? If you activated here on the 1st then your plan will have expired on Monday the 30th 11:59pm ET not 11:59pm ET of the 31st. These are 30 day terms. So no wonder you couldn't transfer out yesterday.

Re: 2 hours and no solution.. how is this better than just having normal customer service?

Natashamary666 — Wed, 01 Sep 2021 15:11:28 GMT

Yes I know now I apologise I have brain tumors so sometimes I don't think s out little details like that iam sorry iam gunna try to just delete these threads now thank you so much