topic Re: Cannot view or change plans in Get Support

Cannot view or change plans

gabrielchites — Thu, 06 Jan 2022 08:16:08 GMT

Hello,

For both me and my wife, when we try to access the Plan Details we get logged out. When we click Change Plans, the current plan is blank and there is no other plan we can change to. What is going on?

Notice that the current plan still works (I'm able to call, etc) but the self-serve is unusable at the moment. Thanks

Re: Cannot view or change plans

Triguy — Wed, 25 Aug 2021 17:16:53 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

Re: Cannot view or change plans

JK8 — Wed, 25 Aug 2021 17:29:33 GMT

@gabrielchites

PM recommended browsers:

Note: This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

If still not working try again in a few hours. That page is glitchy.

Re: Cannot view or change plans

gabrielchites — Wed, 25 Aug 2021 17:42:49 GMT

Using ~~porn~~ private mode in firefox did the trick. Thanks.