topic Re: Public Mobile eSim? in Get Support

Re: Public Mobile eSim?

abhisharma — Thu, 06 Jan 2022 08:16:06 GMT

Re: Public Mobile eSim?

abhisharma — Tue, 31 Aug 2021 01:13:06 GMT

Good Evening,

I had recently lost my sim card and I am unable to find it. Is there any way that you can transfer my phone number and data plan to the new sim card I bought?

Re: Public Mobile eSim?

gpixel — Tue, 31 Aug 2021 01:18:01 GMT

Re: Public Mobile eSim?

JK8 — Tue, 31 Aug 2021 01:17:14 GMT

@abhisharma wrote:
Good Evening,
I had recently lost my sim card and I am unable to find it. Is there any way that you can transfer my phone number and data plan to the new sim card I bought?

Go into self service and choose Change Sim Card.

Re: Public Mobile eSim?

abhisharma — Tue, 31 Aug 2021 03:35:53 GMT

How can get a 4 digit PIN to activate my SIM

Re: Public Mobile eSim?

JK8 — Tue, 31 Aug 2021 03:51:26 GMT

Re: Public Mobile eSim?

Anonymous — Tue, 31 Aug 2021 03:48:14 GMT

@abhisharma : You can't. You need to use the email option.

Re: Public Mobile eSim?

abhisharma — Tue, 31 Aug 2021 04:05:54 GMT

I am unable to register with my e-mail without 4 digit PIN

Re: Public Mobile eSim?

softech — Tue, 31 Aug 2021 04:13:15 GMT

@abhisharma you don't need 4 digit PIN to do the SIM swap

You do need to have a working My Account to request SIM exchange.

You ever have register My Account? You just lost your credentials or you never register one?

Either way, look like you have to open a ticket with PM Customer Support Agent to sort out the issue:

(After you open a ticket with Customer Support Agent, please monitor your Community inbox, envelope on the top right. Customer Support Agent will communicate with you via messaging within Community)

1. For faster response (2 to 48 hours), Click on the bubble in the lower right corner and request Cusstomer Support Agent assistance, or you can also use this direct link instead https://publicmobile.ca/chatbot. Start with typing "Submit a ticket", click on "Contact Us", click on "Other" from the choices, click "Click here to submit a ticket" then Follow the prompts to submit a ticket.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile eSim?

Anonymous — Tue, 31 Aug 2021 05:00:03 GMT

@abhisharma : Do you have a self-serve account? Can you log in to it? Do you have a new SIM? Do you have access to the email inbox that is on your account?

The Change SIM function has two options to verify the change. A text or an email. You can't do the text for obvious reasons. So choose the email option.

Re: Public Mobile eSim?

darlicious — Tue, 31 Aug 2021 05:28:04 GMT

@abhisharma

You can also change your SIM card the old way....by verifying your account with a CSA who will ask you additional questions that only you will know the answers to. You can send a private message to customer support.

Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437