topic Re: Network problem in Get Support

Network problem

Aidan2009 — Thu, 06 Jan 2022 08:15:57 GMT

I have created an account for aidan xxxxxx my son and activated the sim card with a new phone number to my old cell phone for him but it is not connecting to the newtwork. What must i do?

edit by mimmo removed last name

Re: Network problem

softech — Mon, 30 Aug 2021 20:34:16 GMT

@Aidan2009 What brand/model is the phone?

is the phone unlocked?

What is showing on the screen? any error? Does it show Public Mobile on top or the network status?

Do you have another phone to test to confirm if account was setup properly?

Re: Network problem

Anonymous — Mon, 30 Aug 2021 20:33:40 GMT

@Aidan2009

do one thing Make sure your phone is off before removing your SIM card,

and take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Re: Network problem

Anonymous — Mon, 30 Aug 2021 20:34:37 GMT

@Aidan2009 : What's the make/model/submodel of the phone? Is it unlocked from whatever provider the old phone might have been on?

Re: Network problem

mimmo — Mon, 30 Aug 2021 20:40:36 GMT

@Aidan2009 one thig to try is putthe new sim in your phone or another working phone. this will help isolate an activation issue vs hardware issue. also what is your city?

Re: Network problem

esjliv — Mon, 30 Aug 2021 21:15:33 GMT

@Aidan2009 wrote:
I have created an account for aidan xxxxxx my son and activated the sim card with a new phone number to my old cell phone for him but it is not connecting to the newtwork. What must i do?

@Aidan2009

Perform a Reset of the Network Settings with the Public Mobile SIM card inside.