topic Re: 611 in Get Support

611

lmchadwick1977 — Thu, 06 Jan 2022 08:15:44 GMT

I dont know my password to 611 how do I reset it?

Re: 611

JK8 — Mon, 30 Aug 2021 16:17:12 GMT

@lmchadwick1977

You would need to contact a Customer Support Agent to reset your pin.

Your self service password can be reset in self service.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Hours of operation:

You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in the top right hand corner for a reply from the CSA.

Re: 611

Anonymous — Mon, 30 Aug 2021 16:25:49 GMT

@lmchadwick1977

you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here link to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here link.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,>> you will say forgetting and they will Reset for you,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: 611

Anonymous — Mon, 30 Aug 2021 16:42:47 GMT

@lmchadwick1977 : If you keep all your texts like I do (I'm a low-volume user) then look back in all the texts from 611 and you might find your 4 digit PIN. It might even be stored on your SIM.

Re: 611

esjliv — Mon, 30 Aug 2021 16:45:00 GMT

NM, @Anonymous covered that.

Man, posting through mobile limits functions...err