topic Re: Calls in Get Support

Calls

Lacrossemom — Thu, 06 Jan 2022 08:15:36 GMT

My phone isnt making calls or receiving calls

Re: Calls

esjliv — Sun, 29 Aug 2021 19:53:44 GMT

@Lacrossemom wrote:
My phone isnt making calls or receiving calls

Hi @Lacrossemom ,

What trouble shooting have you tried?

Here is some to try:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Can you try your SIM into another compatible phone to see if call work?

What is the make/model of your phone?

Re: Calls

softech — Sun, 29 Aug 2021 19:56:26 GMT

@Lacrossemom is data working?

what plan do you have?.

does your phone showing Public Mobile on top of the screen? how about signal level?

any chance of Airplane mode got enabled?

you have a 2nd phone to test?? Put your PM SIM in another phone and see how it goes

Re: Calls

Lacrossemom — Sun, 29 Aug 2021 19:59:46 GMT

Its a lg g7 thinq

Re: Calls

softech — Sun, 29 Aug 2021 20:00:41 GMT

@Lacrossemom try reset Network as well...

Re: Calls

Lacrossemom — Sun, 29 Aug 2021 20:01:00 GMT

I can send messages and data is working

Re: Calls

Anonymous — Sun, 29 Aug 2021 20:01:01 GMT

@Lacrossemom

first test your SIM card in another device, and is still the same issue,

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Calls

esjliv — Sun, 29 Aug 2021 20:05:14 GMT

@Lacrossemom wrote:
Its a lg g7 thinq

@Lacrossemom there is something up with that phone, it seems.

See here from today also:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/No-call-service-but-has-SMS-and-Data/m-p/719445#M141680

Calls will likely work in another phone, give that a try.

EDIT:

Can you go through this advice and see if anything helps: https://thedroidguy.com/how-to-fix-an-lg-g7-thinq-smartphone-that-cannot-make-or-receive-phone-calls-troubleshooting-guide-1089412

Re: Incoming calls not working

Lacrossemom — Sun, 29 Aug 2021 21:03:43 GMT

Mines not working either

Re: Incoming calls not working

softech — Sun, 29 Aug 2021 21:08:33 GMT

@Lacrossemom you have another post already. let's stick with your own one and we will try to help there

Re: Calls

Dunkman — Sun, 29 Aug 2021 21:15:12 GMT

@Lacrossemom

To further troubleshoot, if possible, try another carrier's SIM card (ideally not a Telus, Koodo or PM card) in your LG phone. Let us know if calling works.

Re: Calls

Lacrossemom — Sun, 29 Aug 2021 21:17:18 GMT

Tried that.

My data and messages work and calling did yesterday but not today

Re: Calls

Dunkman — Sun, 29 Aug 2021 21:17:23 GMT

@Lacrossemom

It looks like there is a solution on the other thread.

Factory reset of the phone. Hassle though. Need to backup phone first.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/No-call-service-but-has-SMS-and-Data/m-p/719505#M141701