topic Re: Service in Get Support

Service

TiffanyD — Thu, 06 Jan 2022 08:15:30 GMT

My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on?

Re: Service

Anonymous — Sun, 29 Aug 2021 13:40:05 GMT

@TiffanyD : Whereabouts are you? What make/model/submodel phone do you have?

Re: Service

esjliv — Sun, 29 Aug 2021 13:41:02 GMT

@TiffanyD wrote:
My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on?

T.

Hi @TiffanyD

Have you tried one or more of the below regularly?

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

By the way you phrased this, it sounds like service used to be good for you prior to 2 months ago?

Here is a link for a coverage map.

https://www.publicmobile.ca/en/bc/coverage

Canadian Cell Towers

http://www.ertyu.org/steven_nikkel/cancellsites.html

Re: Service

softech — Sun, 29 Aug 2021 14:26:54 GMT

Would be helpful if you provide us which province and area you are at. Also, did you try different area in your city or is this issue isolated to a particular location?

do you have a second phone to test out the PM SIM? or you have another SIM to test out the phone? Would be helpful to do this to confirm if it is a phone issue or a SIM/service issue

Re: Service

Anonymous — Sun, 29 Aug 2021 17:27:38 GMT

@TiffanyD wrote:
My service has been terrible the past 2 months. Barely have service out on the road. Can anyone tell me whats going on?

@TiffanyD

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck....

Re: Service

TiffanyD — Tue, 31 Aug 2021 19:40:30 GMT

Halifax and Bridgewater NS