topic Re: New SIM same number? in Get Support

New SIM same number?

dfrancoy — Thu, 06 Jan 2022 08:15:27 GMT

Hello,

I lost my SIM card on a trip and now I would like to purchase a new one but have the same phone number. Is this possible? If so, how do I go about doing it?

Thanks!!

Re: New SIM same number?

JK8 — Tue, 24 Aug 2021 04:40:30 GMT

@dfrancoy wrote:
Hello,

I lost my SIM card on a trip and now I would like to purchase a new one but have the same phone number. Is this possible? If so, how do I go about doing it?

Thanks!!

Yes you can keep the same number. Buy a new SIM card and then go into self service and choose Change Sim Card.

For now go into self service and put your account in lost/stolen mode so no one can use your lost SIM card.

Re: New SIM same number?

Dunkman — Tue, 24 Aug 2021 04:41:04 GMT

@dfrancoy

Yes, it is possible via your self service account.

Able to change your SIM number of your account.

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/SIM-Swap-Fraud-2-factor-authentication/m-p/704175#M51139

Re: New SIM same number?

softech — Tue, 24 Aug 2021 12:40:00 GMT

@dfrancoy make sure you purchase a SIM from local stores or from Amazon if you have Prime membership.

do you not order SIM from PM online, it might take 3 weeks for delivery

Re: New SIM same number?

Anonymous — Tue, 24 Aug 2021 16:59:40 GMT

@dfrancoy

i suggest you get a NEW SIM card is better for you and fast way

from any Retail store and you buy it right away,

Where To Buy A SIM card,

You can purchase a Public Mobile SIM card at a variety of retail locations. Click HERE

to open our store locator and find the closest retailer to you.

Too easy buy it online or in store visit HERE , or Pickup 1-2 Hours.

after you have a New SIM card go To Change Your SIM Card online,

the SIM change functionality has been re-enabled in My Account, now with an additional security step: 2 factor authentication to further protect against SIM card fraud.In order to change the SIM card associated with your account, you must now verify your request through a one-time security code that will be sent via SMS or email.To change your SIM card, please follow the below steps:

Log into your My Account
Go to Plan and Add-Ons > Change SIM Card
Enter your new SIM card number
Select where you would like your 6-digit security verification code to be sent to. You can choose to have the code sent to your email, or via SMS to your phone number. If you do not have access to your phone or cannot receive SMS, please select the email option.
Check your email or phone for your security code, and input the code into the page
Click “Verify Code”

Please note: after 5 failed attempts to verify your security code, your account will be locked, and you will need to have your account unlocked and your SIM card manually updated by an agent by submitting a ticket.

Once you have verified your code, click “submit” to complete your SIM card change, and you’re all set!

for more information visit Here