topic text messages in Get Support

text messages

islam6644 — Thu, 06 Jan 2022 08:15:25 GMT

i am unable to receive text messages. Please help.

Re: text messages

Dunkman — Sat, 28 Aug 2021 20:33:44 GMT

@islam6644

More details would be helpful.

Did you just port from another company?

Did texting work before?

What about talk and data?

Re: text messages

islam6644 — Sat, 28 Aug 2021 20:37:32 GMT

I didn't port from another company.

text messages were working fine until wednesday. all of a sudden i am sending messages fine but not receiving text that friends and family are sending me.

Re: text messages

islam6644 — Sat, 28 Aug 2021 20:38:36 GMT

talk and data are also fine. i am wondering whether this is a simcard problem.

Re: text messages

Anonymous — Sat, 28 Aug 2021 20:43:39 GMT

@islam6644

do one thing Make sure your phone is off before removing your SIM card,

and do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

or can you do try reseat the SIM card

1. power off your device

2. take out the SIM card,

3. wipe it clean SIM card,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone means to turn off your phone and turn it back on again.

How to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit HERE

and go Changing APN Settings On An IPhone

click HERE

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit HERE

and go Changing APN Settings On Android device

click HERE

Ensure you have the correct APN settings by visiting HERE.

Select the brand and model of your phone, After doing so, you will be provided with the exact APNs required for your phone on our network.

for iphone go to Settings > Messages > To turn iMessage on or off,

Turn your data on to send a Picture Messaging in world-wide,

if your data is off and your home internet wifi is on is not going through the Picture or a video Messaging,

you have to do this to is go through you will need to turn your data on to send a Picture or a video Messaging in world-wide,

make sure your DATA is on.

and do again Rebooting your phone means to turn off your phone and turn it back on again.

Good Luck

Re: text messages

Dunkman — Sat, 28 Aug 2021 20:47:08 GMT

@islam6644 wrote:
talk and data are also fine. i am wondering whether this is a simcard problem.

@islam6644

As mentioned above, reboot phone. Network reset.

Do you have chat feature active? ie. RCS message for Android, or iMessage for IOS. Try to turn on or off.

Re: text messages

esjliv — Sat, 28 Aug 2021 20:52:21 GMT

@islam6644 wrote:
i am unable to receive text messages. Please help.

@islam6644

Since other services are working, I would try these things:

reboot your phone
do a reset of your phone's network settings
uninstall your message's app, then reinstall it
ensure your phone is updated with the latest software

Have you changed settings or phones lately?

If you are android, Disable your Chat Features:

Open Messages
Tap More options > Settings > Chat features
Turn Enable chat features off

Re: text messages

darlicious — Sat, 28 Aug 2021 21:10:08 GMT

@islam6644

Put your SIM card in another phone for a couple of minutes. Send yourself a text. Or if you have a dual sim phone put it in the other slot. Put it back in your phone or original SIM card slot and reboot.