topic Error message when transferring number in Get Support

Error message when transferring number

Raye666 — Thu, 06 Jan 2022 08:15:08 GMT

I'm trying to transfer my landline number to my cell phone. When I type it in, I get the error, "We were unable to transfer the phone number you entered." then it tells me to make sure I typed it in right, or to get a new number, or ask here.

The provider of the wired number is wightman.ca. Any advice?

Re: Error message when transferring number

computergeek541 — Tue, 24 Aug 2021 02:48:03 GMT

@Raye666 wrote:
I'm trying to transfer my landline number to my cell phone. When I type it in, I get the error, "We were unable to transfer the phone number you entered." then it tells me to make sure I typed it in right, or to get a new number, or ask here.

The provider of the wired number is wightman.ca. Any advice?

Not all phone numbers can be transfered. Which city is the phone number from?

Re: Error message when transferring number

esjliv — Tue, 24 Aug 2021 10:44:05 GMT

@Raye666 wrote:
I'm trying to transfer my landline number to my cell phone. When I type it in, I get the error, "We were unable to transfer the phone number you entered." then it tells me to make sure I typed it in right, or to get a new number, or ask here.

The provider of the wired number is wightman.ca. Any advice?

@Raye666 enter your phone number here, to check for eligibility of transferring over:

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

Re: Error message when transferring number

Raye666 — Tue, 24 Aug 2021 11:57:48 GMT

Owen Sound, Ontario

Re: Error message when transferring number

Raye666 — Tue, 24 Aug 2021 11:59:26 GMT

I got the same error from thay Koodo link, "Your request couldn't be completed. Please re-enter the 10 digit mobile phone number or call at 1-866-99-Koodo for assistance."

Re: Error message when transferring number

Anonymous — Tue, 24 Aug 2021 16:43:50 GMT

@Raye666

if are you stuck with Transferring your old Phone Number,

In order to transfer a phone number over to Public Mobile - you will need to activate an account with a temporary phone number and after that your contact Customer Support Agent by CS_Agent, for the transfer your number to Public Mobile,

Here’s how to contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click HERE.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your phone number,
which carrier,

Good luck and your welcome to Public Mobile

with a Beautiful Service

you will be very happy

Re: Error message when transferring number

BlueB — Tue, 24 Aug 2021 16:58:40 GMT

@Raye666

I'm not sure whether there are any issues with porting a number from Owen Sound, but @computergeek541 is correct that there are certain numbers not available for porting. If that porting tool is also giving an error, then it may not be eligible.

Check with a CS Agent (staff) to see if they can look into it. I'm not sure who that provider is, and if they're a smaller player, it may be possible that's part of the issue. Let us know what you find out! 🙂