topic Re: Auto Pay not working in Get Support

Auto Pay not working

Souldat — Tue, 04 Jan 2022 18:56:05 GMT

And the Public Mobile nightare continues.

I had autopay setup, life was good, I was happy.

Then my bank forced me to get a new Credit Card.

I clicked replace card, but kept getting errors (as usuall on Public Mobile). So I removed the current card and tried adding my new card. More errors "Unable to Process Transaction". So I tried again, and again, and again. Still errors. Then I refreshed the page.. and get charged $120.. even though it said I would not be charged... wtf btw.

*start rant*

All I want is to add a credit card to auto pay. I develop websites for a living, this isn't a hard thing to do. I don't understand why self serve has so many problems. It's gotten to the point where I absoultly dread having to do anything on self serve. It is never an enjoyable experience. Starting to understand why Public Mobile is so cheap.

*end rant*

I just want to add my credit card to auto pay, please can someoney help me? I've been at this for hours.

Re: Auto Pay not working

ShawnC13 — Fri, 23 Jun 2017 00:54:10 GMT

@Souldat, send a private message to a mod with your info. I am sure they can help you out

Re: Auto Pay not working

Samianauman — Fri, 23 Jun 2017 01:36:03 GMT

Did you tried different browser or private mode.

Re: Auto Pay not working

Souldat — Fri, 23 Jun 2017 01:40:56 GMT

I did try, but thanks for sudggestion.

Re: Auto Pay not working

Souldat — Fri, 23 Jun 2017 16:37:42 GMT

To anyone else who stumbles accross this.

The address must be an EXACT MATCH to the address on your credit card account.

My credit card has the apparment number on the same line as the address.

Pulbic Mobile had a seperate input for the appartment number.