topic Re: How to disable automatic after transferring number? in Get Support

How to disable automatic after transferring number?

BackaBenson — Thu, 06 Jan 2022 08:14:34 GMT

I transfered my number before cancelling autopay and I can't login to turn it off anymore.

Re: How to disable automatic after transferring number?

JK8 — Fri, 27 Aug 2021 01:10:21 GMT

@BackaBenson wrote:
I transfered my number before cancelling autopay and I can't login to turn it off anymore.

No worries. Once you port your number out your account is automatically closed. Autopay stopped.

It is a CRTC rule:

As soon as your current service provider receives the notice of cancellation from your new provider, they will cancel your services immediately.

Re: How to disable automatic after transferring number?

esjliv — Fri, 27 Aug 2021 01:08:26 GMT

@BackaBenson wrote:
I transfered my number before cancelling autopay and I can't login to turn it off anymore.

@BackaBenson

Transferring your number to another provider automatically cancels your account, and should also cancel your Autopay.

If you want to ensure all is removed you could confirm with CSA.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

Re: How to disable automatic after transferring number?

popping — Fri, 27 Aug 2021 01:17:30 GMT

@BackaBenson

As soon as you ported your number to another provider, your PM account will be cancel right away.

If you worry about that PM may mistakenly get fund from your credit card, you have 2 options:

1. Send a private message to CSA for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

2. If you have more than 1 credit cards, you can report your missing cc and ask for a replacement. PM cannot get any fund from your account. You cannot access this cc for couple of weeks until your new replacement card arrives.