topic Re: Payment confirmation in Get Support

Payment confirmation

mrjcrooks — Thu, 06 Jan 2022 08:14:24 GMT

I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

Re: Payment confirmation

hairbag1 — Mon, 23 Aug 2021 15:33:59 GMT

@mrjcrooks wrote:
I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

Give it a couple of weeks for the sim to arrive.

edit; how long ago did you order the sim ?

Re: Payment confirmation

Anonymous — Mon, 23 Aug 2021 15:38:46 GMT

@mrjcrooks

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Payment confirmation

computergeek541 — Tue, 24 Aug 2021 01:58:39 GMT

@mrjcrooks wrote:
I have ordered a new SIM card. I have payed for the SIM as money has been taken from my account. However, I did not receive a payment confirmation. How can I confirm my sim card has been ordered?

It's possilble that the e-mail message about your order was filtered as spam. I would suggest looking in your e-mail account's junk mail folder to be sure.

Re: Payment confirmation

BKNS27 — Tue, 24 Aug 2021 03:08:35 GMT

@mrjcrooks

If payment has been taken from your credit card then the order is being processed.

It will take up to 4 weeks for your order to arrive.

As noted by others, you can contact a PM CSAgent to confirm your order by clicking on the SIMon chat button and type in create a ticket for a Customer Service Agent.

Re: Payment confirmation

softech — Tue, 24 Aug 2021 03:12:40 GMT

@mrjcrooks check your spam box, it might be there. PM should send you a confirmation of the order

And as other said, it could take as many as 3 or 4 weeks for delivery. So, if you need it quick, you might want to check local kiosks. They might give you the SIM for free if you activate with them.