topic Re: Account in Get Support

Account

Crazyweather1 — Thu, 06 Jan 2022 08:14:16 GMT

Account says active, all paid up but not in service???

JK8 — Thu, 26 Aug 2021 14:57:08 GMT

@Crazyweather1 wrote:
Account says active, all paid up but not in service???

Can you try resetting your network settings on the phone. Also reinsert sim card.

Triguy — Thu, 26 Aug 2021 15:09:20 GMT

Try rebooting your phone.

Yummy — Thu, 26 Aug 2021 15:16:21 GMT

'Not in service' meaning nothing works? No SMS send/receive no calls in/out?

How about data? Do you have internet?

When did renewal occurred?

Crazyweather1 — Thu, 26 Aug 2021 15:25:03 GMT

No data, can't call or text. Absolutely nothing

Crazyweather1 — Thu, 26 Aug 2021 15:27:03 GMT

Renewal date was August 25th

Anonymous — Thu, 26 Aug 2021 16:02:12 GMT

can you try this

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck