topic Re: Add ons in Get Support

Add ons

ajdick — Thu, 06 Jan 2022 08:13:56 GMT

Not adding them correctly. I have purchased data and talk/text twice now but only adding data. Please fix immediately. I arrive in US tomorrow.

Re: Add ons

esjliv — Sun, 22 Aug 2021 13:33:13 GMT

@ajdick wrote:
Not adding them correctly. I have purchased data and talk/text twice now but only adding data. Please fix immediately. I arrive in US tomorrow.

Hello @ajdick ,

If you are purchasing a USA ROAMING addon, note these only work while you are in the USA.

And, start the 10 day count down immediately after purchase.

Also, buying add ons is a 2 step process:

1-add funds to your account

2-go back and select/purchase the addon your want (then this should show listed under your Overview in your Self Serve)

...I think you already completed step 1, just go back and do step 2.

See help article:

https://www.publicmobile.ca/en/on/get-help/articles/purchase-add-ons-through-self-serve

Re: Add ons

Triguy — Sun, 22 Aug 2021 14:03:58 GMT

Purchasing an add-on is a two step process. You need to add them and make a payment.

https://www.publicmobile.ca/en/on/get-help/articles/us-roaming

Re: Add ons

softech — Sun, 22 Aug 2021 14:28:38 GMT

@ajdick What is showing as Available Fund on your My Account? Just want to confirm if you have only loaded fund and haven't really buy the add-on yet.

You said you have purchased "twice", if you see the Available Fund has a dollar amount there equals total of both transactions, it's actually good in your case because you haven't buy the add-on yet. You would need to go back to buy them using the available fund there tomorrow

However, if you see $0 as Available fund and you have really purchased the wrong Add-on , you will need to open ticket with PM to try to ask them to change it back to the add-on you want.