topic Service auspended in Get Support

Service auspended

Pawli — Thu, 06 Jan 2022 08:13:53 GMT

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

dabr — Wed, 25 Aug 2021 17:45:20 GMT

@Pawli wrote:
I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

@Pawli You may need to log into your self serve account and click the Reactivate button, perhaps a couple attempts maybe necessary.

Make sure to clear your browser cache/cookies and use incognito mode before logging in.

If that doesn't push the payment then try making a manual payment of amount due by clicking the Payment tab.

JK8 — Wed, 25 Aug 2021 17:45:23 GMT

@Pawli wrote:
I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Can you make a manual payment in self service. Choose other and pay for the cost of your plan. Click the reactivate button if there is one.

Anonymous — Wed, 25 Aug 2021 17:47:54 GMT

try this

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

esjliv — Wed, 25 Aug 2021 19:43:02 GMT

@Pawli wrote:
I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Hello @Pawli ,

If you successfully updated your credit card on your account, you can also make a payment by calling 611 to get your services up and running