topic Re: Auto-pay not working? in Get Support

Auto-pay not working?

chrysanthemum — Thu, 06 Jan 2022 08:13:46 GMT

This morning I woke up to no service. I went and checked my account and it says:
"Reactive Current Plan. Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to reactive your current plan.Suspended accounts are deactivated after 90 days of non-payment and you will lose your phone number and service."
None of my card details have changed so I'm not sure why my auto-pay has not gone through. What should my next steps be?

Re: Auto-pay not working?

Dunkman — Wed, 25 Aug 2021 14:09:00 GMT

@chrysanthemum

Unfortunately, autopay fails sometimes.

You can manually load up funds equivalent to your month's plan. That should restart your service.

Re: Auto-pay not working?

BlueB — Wed, 25 Aug 2021 14:16:54 GMT

@chrysanthemum

Public Mobile's AutoPay system is known to be glitchy... logging in to do a manual top-up or voucher should enable you to reactivate your account. I like to suggest a manual $1 top-up after any autopay/credit card information changes to ensure the system picks up your payment information okay.

One proactive step some users suggest is to manually refill your account on a regular/monthly basis, through manual one-time Top-Ups. This upkeeps a Balance in your account that Public Mobile deducts from so you don't have to rely on the glitchy Autopay feature. (We "shouldn't" need to do this, but..............)

Re: Auto-pay not working?

Anonymous — Wed, 25 Aug 2021 17:03:40 GMT

@chrysanthemum

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

Set up AutoPay and you will receive a $2 credit every 30 days. save money and safe and secure 100%...

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck