topic Re: Problems with voice and text messages in Get Support

Re: Problems with voice and text messages

SandraA1964 — Thu, 06 Jan 2022 08:13:42 GMT

I have Redmi note7 android and exact problem today...what did I do?

Re: Problems with voice and text messages

Anonymous — Wed, 25 Aug 2021 04:46:20 GMT

@SandraA1964 : Did you read through the whole thread and decide that you're experiencing the same thing? Did you try the idea from the first person that replaced the texting app?

Or maybe you could describe what all symptoms you're having.

Re: Problems with voice and text messages

Bvereshagen — Wed, 25 Aug 2021 04:50:25 GMT

Try switching messaging apps to Google Messages.

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 04:52:49 GMT

I can call out and text out but can't receive texts or calls. Just noticed it happening today . I read through the thread but not sure I understand how to solve

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 04:54:22 GMT

Not sure what that means .. sorry

Re: Problems with voice and text messages

Anonymous — Wed, 25 Aug 2021 04:56:48 GMT

Take it away @Bvereshagen :). You deserve this solution if you can get SandraA1964 going.

Re: Problems with voice and text messages

Bvereshagen — Wed, 25 Aug 2021 04:57:50 GMT

Change your messanging app to Google Messenger

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:00:44 GMT

Thank you..

Ok..I'll have to ask my friend what that exactly means and have him help me ..I'm not very tech savvy at all.

Re: Problems with voice and text messages

Anonymous — Wed, 25 Aug 2021 05:11:24 GMT

@SandraA1964 : Have you ever gone to the Google Play store and downloaded/installed apps from it on to your phone? You can find the mentioned app and put it on your phone.

Edit: try also going in to settings/apps and finding the messaging app and clear it's cache and do force close and see if you can receive texts then.

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:29:09 GMT

I installed the Google messenger app and still cannot receive text or calls...

Re: Problems with voice and text messages

Bvereshagen — Wed, 25 Aug 2021 05:32:20 GMT

It worked for me so I don't know what else to suggest. Sorry.

Re: Problems with voice and text messages

Anonymous — Wed, 25 Aug 2021 05:32:45 GMT

@SandraA1964 : Did you try a restart? Or the other idea of clearing the cache of the app and then force closing?

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:33:16 GMT

Thanks,. I'll keep trying different things ..

Re: Problems with voice and text messages

Anonymous — Wed, 25 Aug 2021 05:34:16 GMT

@SandraA1964 : Have you opened the app yet? If you haven't then the original app is still the default.

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:34:19 GMT

I did a power off and on...

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:34:48 GMT

I'll try clearing cache

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:35:30 GMT

I did set Google messenger as default

Re: Problems with voice and text messages

Anonymous — Wed, 25 Aug 2021 05:37:13 GMT

@Bvereshagen wrote:
It worked for me so I don't know what else to suggest. Sorry.

@Bvereshagen : I just want to say good of you to come back in. I assume you got an email notification of the new post in your previous thread. So really appreciate you coming to help. Don't be a stranger.

Re: Problems with voice and text messages

computergeek541 — Wed, 25 Aug 2021 05:39:34 GMT

@SandraA1964 wrote:
I did set Google messenger as default

The messaging app shouldn't have any effect on phone calls. I know that you've stated that you can't receive phone calls or receive text messages, but were these things ever working and are you a new customer? Also, is the phone that you're mentioning a recent change? If you're a new customer and requested that a phone number be transfered to Public Mobile, this could possibly be a failed number port.

Re: Problems with voice and text messages

SandraA1964 — Wed, 25 Aug 2021 05:57:42 GMT

I've been customer with public mobile for a couple years now. Not new phone. Just happened today...