topic Re: Pin not working in Get Support

Pin not working

Derbkush — Thu, 06 Jan 2022 08:13:36 GMT

Pin not workingPurchased a pin don’t remember my email or my passcode

Re: Pin not working

hairbag1 — Wed, 25 Aug 2021 02:58:15 GMT

@Derbkush... did you get a "Welcome to Public Mobile" email or text ?

Your email is your username.

Re: Pin not working

hTideGnow — Wed, 25 Aug 2021 02:59:49 GMT

@Derbkush Did you mean you purchased a voucher but need PIN to load? and you forgot both PIN and email used on My Account?

For My Account logon, you can try the Forgot Password

For PIN, only PM CSA can help to reset

If you forgot both, I guess you have to open a ticket with CS_Agent

To open a ticket with PM , click on the Bubble or directly at : https://publicmobile.ca/chatbot
Start by typing: Forgot log in information, then click "Co ntact Us" and Click "Click here to submit a ticket"

If you have problems submitting a ticket, you can also send a private message to the CS_Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pin not working

computergeek541 — Wed, 25 Aug 2021 03:00:19 GMT

@Derbkush wrote:
Pin not workingPurchased a pin don’t remember my email or my passcode

Are you saing that a voucher top up PIN isn't working or that you don't know your account PIN? For a top up voucher, try the code again in a few hours. Sometimes, there's a delay before they start working.

As for your self serve account, you'll need to submit a ticket at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to regain access.

Re: Pin not working

Anonymous — Wed, 25 Aug 2021 03:29:19 GMT

@Derbkush : If you are talking about a voucher then you could also use the 611 service to redeem it. If you have multiple 12 digits sets then use the one called PIN#.

Re: Pin not working

Natstahl — Thu, 26 Aug 2021 16:42:46 GMT

Try