topic Plan Expired?!?! in Get Support

Plan Expired?!?!

Goodlife062404 — Thu, 06 Jan 2022 08:13:30 GMT

i logged in today to view my account and all the sudden it says “plan expired” i signed up with public mobile since February. Why would this happen? Can anyone help me? Im confused i never new a plan could expire.

Re: Plan Expired?!?!

Anonymous — Sun, 22 Aug 2021 00:51:51 GMT

@Goodlife062404 : Yes it freaks everybody out when they first see it. Tonight is your renewal. At midnight ET it will add a suspended box up top. Then it will renew overnight. At noon ET you will get a text saying all is done.

As long as your services keep working the whole time, you're fine.

Re: Plan Expired?!?!

dabr — Sun, 22 Aug 2021 00:52:12 GMT

@Goodlife062404 If this is your plan's renewal day, then you can ignore that message as long as your services are all working. Is everything working on the phone?

Re: Plan Expired?!?!

softech — Sun, 22 Aug 2021 01:05:29 GMT

yes.. any time after 6pm EST on the last day of your cycle , it will start showing this.

Used to be a bit later in the night but now got pushed up and scared more people.

and yes, the message should be Plan is Expiring and should not be Plan Expired 🙂