topic Re: i dont have time for this confusion and have the proof in Get Support

i dont have time for this confusion and have the proof

dboxtvinfo715 — Thu, 06 Jan 2022 08:13:12 GMT

Rewards====here is my reward file now go see below my payment on credit card

As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021

Plan Cost (Including Discounts)$25

Total Rewards earned

($5)

Available funds in your account$0

As of today your estimated payment is:

$20

Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

08/23/2021

xxxxxxxxxxxxname

PUBLIC MOBILE

$25.29

i have no time for this bull**bleep** it seems i been screwed last 3 years

Re: i dont have time for this confusion and have the proof

t_p — Tue, 24 Aug 2021 10:20:01 GMT

For payment issues, you'll need to contact Customer Service directly, either via Chatbot or Private Messaging.

We in Community are just customers like you and cannot address that issue .

Re: i dont have time for this confusion and have the proof

darlicious — Tue, 24 Aug 2021 10:25:00 GMT

@dboxtvinfo715

You haven't actually explained the problem? What rewards are you missing? Or what is wrong?

Re: i dont have time for this confusion and have the proof

esjliv — Tue, 24 Aug 2021 10:30:29 GMT

@dboxtvinfo715 wrote:
Rewards====here is my reward file now go see below my payment on credit card
As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25

Total Rewards earned
($5)
Available funds in your account$0
As of today your estimated payment is:
$20
Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

i have no time for this bull**bleep** it seems i been screwed last 3 years

@dboxtvinfo715

EDIT: looking at those dates...do you have more than one account with Public Mobile??

Is this transaction listed as a PENDING transaction or an AUTHORIZED one?

Indeed, if this was an AUTHORIZED charge, go back with this information to the Customer Support Team.

And, also ensure all rewards were or will be provided to you for any past renewals you can provide proof on.

Methods to contact the Customer Support Agents (CSA): https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: i dont have time for this confusion and have the proof

softech — Tue, 24 Aug 2021 12:38:43 GMT

@dboxtvinfo715 wrote:
Rewards====here is my reward file now go see below my payment on credit card
As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25

08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

i have no time for this bull**bleep** it seems i been screwed last 3 years

your next payment date is Sept 10 but you have a charge at 8/23 on you credit card. Was that your question? Are they different accounts? Look like they are. They have different charged and they have different cycle date.

How many accounts you have with PM?

Re: i dont have time for this confusion and have the proof

barndoor — Tue, 24 Aug 2021 13:52:15 GMT

@dboxtvinfo715 wrote:
Rewards====here is my reward file now go see below my payment on credit card
As of today your estimated payment is: $20Your next plan cycle starts: Sep 10, 2021
Plan Cost (Including Discounts)$25

Total Rewards earned
($5)
Available funds in your account$0
As of today your estimated payment is:
$20
Actual amount may change based on account activity prior to your payment due date.
10 day plans are not eligible for rewards.

08/23/2021
xxxxxxxxxxxxname
PUBLIC MOBILE
$25.29

i have no time for this bull**bleep** it seems i been screwed last 3 years

Just a guess due to ambiguity but I see $25 plan ... 5$ worth of rewards and a withdrawal of 25.29 from cc. .. that explains the being screwed for a while ...but not the wonky dates .

Cut to the chase and talk to a csa but please do come back fill in the gaps ...because you are obviously an experienced customer here .

Re: i dont have time for this confusion and have the proof

Anonymous — Tue, 24 Aug 2021 14:01:34 GMT

$22 * 1.14975 = $25.29

25 - 2 autopay - 1 maybe referral or maybe a year of loyalty = 22

Where are you getting $5 rewards from?

The payment card charge line does not indicate anything about which account. I seem to think you manage several accounts. Are you sure you're not confusing accounts and payments?

Re: i dont have time for this confusion and have the proof

t_p — Tue, 24 Aug 2021 14:20:14 GMT

What's the point of coming up with all those "solutions" that ultimately will send the OP to Customer Service to sort it out?

The time he spends reading through all the "maybes" and guessworks would be more productive dealing directly with a CSA whose job is specifically required in this kind of situations.

Re: i dont have time for this confusion and have the proof

Anonymous — Tue, 24 Aug 2021 14:26:20 GMT

@t_p : Then what are you doing here? It may as well just be a race to see who can post first with contact the CSA's. And then maybe the thread should auto-lock. Is that what you'd like this crowd-sourced support community to be?

We often get questions from folks that could go several directions. The regulars try to interpret what was asked. Others pipe in with other interpretations or fill in some other detail. And we never hear from the OP.

Re: i dont have time for this confusion and have the proof

hairbag1 — Tue, 24 Aug 2021 14:31:00 GMT

@t_p...good point, but sometimes a seasoned PM'er has seen this issue in the past and is able to clear up the confusion while waiting for a ~~client~~ customer support agent to get back to OP.

Re: i dont have time for this confusion and have the proof

barndoor — Tue, 24 Aug 2021 14:35:47 GMT

Good point @hairbag1 .... maybe someone needs to go back and read the how to be nice posting . 😉 😀

All about making a learning experience for others I would guess as much as helping the original problem owner .

Re: i dont have time for this confusion and have the proof

softech — Tue, 24 Aug 2021 14:46:07 GMT

@t_p wrote:
What's the point of coming up with all those "solutions" that ultimately will send the OP to Customer Service to sort it out?
The time he spends reading through all the "maybes" and guessworks would be more productive dealing directly with a CSA whose job is specifically required in this kind of situations.

@t_p First of all, only couple users like answer by straightly asking them to go to open ticket with PM. Most of us don't

Second, CSA does not reply by live chat or on phone, they reply via messages. And trust me, CSA initial replies would be the same as our asks for the OP. But.. CSA takes at least 30 mins for a reply back and forth, could be 2 to 4 hours. For us, we reply quick. As long as the OP stays on the forum and reply, the back and forth time could be within 5 mins. So, it is a lot more productive

Also, many OP did not explain clearly what was wrong, what have been done. We aske all those questions and OP at least tried some of the workarounds. We help to better prepare OP when he/she finally go back to PM and open the ticket. The OP could tell CSA what was done and again that cuts down the back and forth.

Re: i dont have time for this confusion and have the proof

Yummy — Tue, 24 Aug 2021 14:44:20 GMT

@esjliv wrote:
EDIT: looking at those dates...do you have more than one account with Public Mobile??

If somebody has multiple accounts with PM and is using the same credit card, they all will be charged separately and shown separately in cc statement, not as one payment...

Re: i dont have time for this confusion and have the proof

Meow — Tue, 24 Aug 2021 14:52:08 GMT

@t_p wrote:
What's the point of coming up with all those "solutions" that ultimately will send the OP to Customer Service to sort it out?

So what is the point asking question in a forum supported by customers like you then?

Anybody who just glanced at the forum will figure out that some answers are referral to CSA who are PM employees. Almost all such answers have links and suggestions which link is preferable.

Most of us here are not chasing few bucks rewards (well... maybe some do) but are here to help others, learn and understand how PM works.

Not to mention that community has wast knowledge and way faster response than CSA.

Re: i dont have time for this confusion and have the proof

BlueB — Tue, 24 Aug 2021 16:43:19 GMT

@dboxtvinfo715

Like the others, I'm both curious about what happened and also wanted to mention about timing. It's possible to get "overcharged" despite having rewards/credits in your account, either because of the timing of when credits get awarded, or a system glitch. Credits "missed" (hence the overcharge) are usually applied the next month. Regardless, a CS Agent will be able to pinpoint the exact issue for you... let us know how it goes! 🙂

Good catch on that calculation, @Anonymous - I wonder if that scenario is what occurred here.

Re: i dont have time for this confusion and have the proof

barndoor — Tue, 24 Aug 2021 18:40:52 GMT

@Anonymous wrote:

Where are you getting $5 rewards from?

$2 autopay , $2 years loyalty , maybe a referral $1, maybe a reward for community he does have a number of posts ? They do just throw them in the "reward " pot at times don't they ?

Re: i dont have time for this confusion and have the proof

Anonymous — Tue, 24 Aug 2021 19:09:21 GMT

@barndoor : I was going on the payment made. He showed $22 (+tax) on his payment card. I worked back from that. That comes to $3 in rewards. Could be the peculiar referral thing we see on occasion for the other $2. Which is why I asked.

Re: i dont have time for this confusion and have the proof

softech — Tue, 24 Aug 2021 19:15:47 GMT

i still thinking something not add up here.

cycle starts Sept 10

payment showing August 23

Re: i dont have time for this confusion and have the proof

darlicious — Tue, 24 Aug 2021 19:45:35 GMT

@tp

A little history here....the OP has indeed been a customer for nearly 2 years. He is a Quebec customer and works on the road thus an early morning post and nothing since as we encourage customers to leave their phone alone when behind the wheel. I suspect we will hear from the OP in 2 or 3 hours unless they themselves has realized their confusion.

From what I have gathered in this time since the OP joined pm is they have a side business of reselling phones and helps manage some accounts and help activate others on pm. This may be their personal account with autopay $2+ loyalty $1+referrals $2 or community $2=$5 (as of writing I suspect there maybe a community reward I will have to check....) This where the confusion probably lies that a reward was earned and the OP thinks this should be applied every month/renewal which is why the previous autopay charge is $2 more than the upcoming estimated payment. I was hoping the OP would clarify the question be asked.....

But it's all about getting the puck in the net.....right?

lol..... @dboxtvinfo715 .....sorry I couldn't resist!!😃👍👢➕😈🎁🎄....💩💣💥🤔.....lol😅😅😂😂🤣🤣🤣

Re: i dont have time for this confusion and have the proof

computergeek541 — Tue, 24 Aug 2021 19:20:24 GMT