topic Re: payment in Get Support

payment

estherlai — Thu, 06 Jan 2022 08:13:05 GMT

Hello!

I was wondering why I was charged $12.32 on my credit card. I did not add anything to my plan.

Thank you so much for your time.

Best regards,

Esther

Re: payment

Anonymous — Mon, 23 Aug 2021 15:01:30 GMT

@estherlai : We could interrogate you with a bunch of questions and hope you answer them all, or you could post your overview page and Payment history from here (not payment card) and we might see something jump out. Blank out personal info of course.

Looks like you got charged $11 in BC. Is this your first renewal after activating checking autopay?

Re: payment

darlicious — Mon, 23 Aug 2021 15:01:45 GMT

@estherlai

Did you just have your first renewal on autopay with the $15 plan and no bonus referral credit or the $25 plan with the $10 bonus referral credit ? $11+$1.32 tax=$12.32?

Edit: $10+$2+$2 autopay rewards=$14 credit.

Re: payment

estherlai — Mon, 23 Aug 2021 15:21:54 GMT

Date Transaction Type Credit (Payments) Debit (Charges) Balance

Aug 20, 2021

1GB at 3G Speed/ 1Go à la vitesse 3G

$15.00

$0.00

Aug 20, 2021

30-day plan/Forfait de 30 jours

$10.00

$15.00

Aug 20, 2021

AutoPay Reward

$2.00

$14.00

Aug 20, 2021

Automatic Top-Up/Réapprovisionnements auto.

$11.00

$25.00

[1]

Re: payment

estherlai — Mon, 23 Aug 2021 15:22:56 GMT

Yes, when I signed up back in July I applied for auto pay at that time already.

Re: payment

estherlai — Mon, 23 Aug 2021 15:25:27 GMT

the plan i signed up for in July is $25. Save $2 each month with auto pay

Re: payment

Anonymous — Mon, 23 Aug 2021 15:25:36 GMT

@estherlai : Then that's why you were charged $11. All seems good. You used a referral and got $10. You chose autopay at activation and got $2. You renewed and got the $2 for autopay.

Re: payment

estherlai — Mon, 23 Aug 2021 15:29:47 GMT

okay great thank you!