topic Re: Payment in Get Support

Payment

Dan21 — Thu, 06 Jan 2022 08:13:02 GMT

Payment still pending for my plan. Need help

Re: Payment

Dunkman — Mon, 23 Aug 2021 13:46:54 GMT

@Dan21

More details would be helpful.

Is your account status active or suspended? Phone working?

When was your payment date?

Are you on autopay?

Re: Payment

Dan21 — Mon, 23 Aug 2021 13:53:43 GMT

It was due today

Re: Payment

Dunkman — Mon, 23 Aug 2021 13:55:29 GMT

@Dan21 wrote:
It was due today

@Dan21

If Autopay failed and your plan is not working presently, then manually load up funds equivalent to your month's plan. Once manually loaded, your plan should renew again.

Re: Payment

softech — Mon, 23 Aug 2021 14:11:09 GMT

@Dan21 if you logon to My Account, is it showing Active or Suspended status?

what you meant by payment pending? where you see that? from your credit card?

Re: Payment

Dan21 — Mon, 23 Aug 2021 14:27:19 GMT

Suspended

Re: Payment

Dan21 — Mon, 23 Aug 2021 14:28:01 GMT

Not on auto pay. Did it manually like I do every month

Re: Payment

Anonymous — Mon, 23 Aug 2021 14:31:57 GMT

@Dan21 : You may not be aware that this place is 30 days, not monthly. So the due date changes. Maybe post a screenshot of your overview page and also Payment history from here (not payment card if used). Blank out personal info of course.

Re: Payment

Dunkman — Mon, 23 Aug 2021 14:32:24 GMT

@Dan21

Again, more details would be helpful. How do you manually load every month? With payment voucher, debit card or credit card? What happened this month? Error? etc.

Re: Payment

softech — Mon, 23 Aug 2021 14:54:43 GMT

@Dan21 Look like Autopay failed

can you logon to My Account, Payment tab and click on One Time Payment.

try to pick Amount Due and see if you can pay.

If fails , then try the option Other (Enter the desired payment amount) and enter the Plan Amount+$1 extra and see if it goes through

Once the payment goes through, click on "Reactivate Current plan " button if you see one. Logout My Account and reboot your phone

Re: Payment

darlicious — Mon, 23 Aug 2021 14:53:56 GMT

@Dan21

If your plan does not automatically reactivate go to the plans page and click on lost/stolen. Suspend your service. Log out/in. Resume. Your plan should automatically reactivate. Log out and reboot.

Edit:

Need a card for the $2 autopay reward only? I can help with that....private message me.

Re: Payment

Anonymous — Mon, 23 Aug 2021 16:06:12 GMT

@Dan21 wrote:
Not on auto pay. Did it manually like I do every month

@Dan21

so why not to Set up AutoPay and you will receive a $2 credit every 30 days.

is 100% safe security and save money...