topic Re: Voicemail problem... in Get Support

Voicemail problem...

ve3zt — Thu, 06 Jan 2022 08:12:56 GMT

Am on the 15$ plan.

Phone is a Heuwai Mate 20 Pro running Android 10

Long pressing 1 gets me a message that I have no Messages. Then the various Press 2 for this, 3 for that.

I have recorded a message to play when the phone isn't answered.

What happens when dialing to the cellphone, the cellphone rings about 5 times, then stops ringing. The phone that dialed the cellphone rings about 9 times in total (about 5 rings after the cellphone stops ringing), then gets a busy signal.

At time the dialing phone sends a message that "this number is not in service."

Any ideas?

Best regards from Wellington, ON

Re: Voicemail problem...

Anonymous — Mon, 23 Aug 2021 04:01:46 GMT

You really should change your username and not use a real name as a "signature".

Have a look in your dialer for the forwarding numbers. You want them to be something like 17785804001. Also the voicemail access number.

Voicemail works by way of forwarding callers to the voicemail access number to leave a message.

Re: Voicemail problem...

ve3zt — Mon, 23 Aug 2021 04:12:36 GMT

Can you give me a step-by-step?

In Voicemail menu, the "Voicemail number is: 1 647 *** *** 4001

Re: Voicemail problem...

Anonymous — Mon, 23 Aug 2021 04:17:57 GMT

Another way is using dial codes.

*67*16135814001#
*61*16135814001*30#
*62*16135814001#

This sets the call forwarding. So far it looks like your voicemail access number is right. But make sure of that after you set these numbers.

The 30 on the second one is ring duration. That's the maximum.

Re: Voicemail problem...

esjliv — Mon, 23 Aug 2021 12:00:41 GMT

@ve3zt wrote:
Am on the 15$ plan.
Phone is a Heuwai Mate 20 Pro running Android 10
Long pressing 1 gets me a message that I have no Messages. Then the various Press 2 for this, 3 for that.
I have recorded a message to play when the phone isn't answered.
What happens when dialing to the cellphone, the cellphone rings about 5 times, then stops ringing. The phone that dialed the cellphone rings about 9 times in total (about 5 rings after the cellphone stops ringing), then gets a busy signal.
At time the dialing phone sends a message that "this number is not in service."
Any ideas?
Best regards from Wellington, ON

@ve3zt

See information on how to Set up your voicemail here: https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail

Also, some more info., here:

Voicemail Access Numbers:

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

Re: Voicemail problem...

ve3zt — Mon, 23 Aug 2021 16:50:10 GMT

I've had this phone for nearly 2 years, bought if from a 3rd party, and thought the voicemail was working. It was only recently that people have told me that they have not been able to leave messages. I'm not the brightest bulb on the Xmas tree. 🙂

Thank you for those ideas. I'll get to it when I get some time. Got over a dozen lawns / fields / estates to cut this week. I'm in my 80th year and still working. Your help and knowledge is very helpful. Will let you know how it works out.

Best regard to all.

Quinte Grass Cutting Service

Re: Voicemail problem...

Anonymous — Sun, 29 Aug 2021 23:50:16 GMT

@ve3zt

visit Here link to Set Up Voicemail.

Re: Voicemail problem...

ve3zt — Sun, 29 Aug 2021 23:37:09 GMT

I don't know what those number mean or what they accomplish.

Re: Voicemail problem...

Anonymous — Sun, 29 Aug 2021 23:50:37 GMT

@ve3zt

for Voicemail features visit Here link ....

Re: Voicemail problem...

darlicious — Mon, 30 Aug 2021 00:21:13 GMT

@ve3zt

Keep on truckin'....we should all be so lucky! I think you need to reset your call forwarding to their default settings. Our resident expert @Nezgar is much better at explaining it than I am but this post should help.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Out-of-service-area-or-on-Airplane-mode/m-p/694452/highlight/true#M141302

Re: Voicemail problem...

ve3zt — Mon, 30 Aug 2021 01:20:04 GMT

It might be useful to mention that I originally signed up on PM using a Samsung Note 4. It died, I got this Huawei Mate 20 Pro, and swapped the SIM card from the Note 4 to the Mate 20.

I assumed the Voicemail would carry on working as in the Note 4. Maybe not?

I did take the sim card out and cleaned it and put it back into the Mate 20. Could that have created a problem?

I don't know what to do next.

Regards from Wellington, ON

Re: Voicemail problem...

Anonymous — Mon, 30 Aug 2021 01:29:48 GMT

@ve3zt : Go back to page 1 with that post from me on the 22nd with the * and # things. Open your dialer like you're about to start manually dialing a number ie. the keypad. Type in those codes. That should set the voicemail access number for each of the ways that the system drops a caller to voicemail.

Then report back what happens when you press and hold the 1 on that keypad. That might also need attention.

Re: Voicemail problem...

Nezgar — Mon, 30 Aug 2021 04:54:02 GMT

@ve3zt wrote:
I don't know what those number mean or what they accomplish.

The codes that @Anonymous provided are to be dialed like phone numbers. Type each into your phone app, and press the Call/Send button like you would make a phone call, but these codes instead set where your unanswered calls are forwarded to. By default, they should all point to your Public Mobile voicemail, but maybe yours has somehow been changed.

For example, to check the current settings use these three codes: (They do not actually change anything, just "query")

*#61#

*#62#

*#67#

They usually return a number ending in 4001, most known voicemail access numbers have been listed in this link: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Updated-list-of-Voicemail-Access-Numbers/m-p/498446#M106548

647-580-4001

Usually, to "reset" the forwards, you can dial ##004# which should reset all three at once to whatever your particular default number is. They can also each be set manually:

*61*16135814001**30#
*62*16135814001#

*67*16135814001#

Either way, after done, retry the *#xx# codes to check the new values. Then also test by actually calling your phone and see if unanswered calls, declined calls, and calls when your phone is off entirely all go to voicemail as desired.

I hope this helps!!

Re: Voicemail problem...

ve3zt — Mon, 30 Aug 2021 18:17:09 GMT

I'm beginning to catch on to to the codes and what they do.

I've got my cell to forward to our home number under all conditions.

How to I get my cell phone to go to voicemail when the home phone is dialing the cell?

What happens now is the home phone get the cell ringing, at the 5th ring the cell stops ringing, and the home phone keeps ringing a total of about 9 rings, then I get a busy tone.

Re: Voicemail problem...

Anonymous — Mon, 30 Aug 2021 18:20:14 GMT

@ve3zt : You've made a nice loop for yourself. How can it possibly work? Round and round in circles. So it stops when it figures out "oh..we've been here already". End.

Re: Voicemail problem...

Nezgar — Mon, 30 Aug 2021 18:25:25 GMT

@ve3zt wrote:
I've got my cell to forward to our home number under all conditions.
How to I get my cell phone to go to voicemail when the home phone is dialing the cell?
What happens now is the home phone get the cell ringing, at the 5th ring the cell stops ringing, and the home phone keeps ringing a total of about 9 rings, then I get a busy tone.

So you forward your cel to your home...... (all conditions? so when offline, no answer, and manually declined) - NOT the unconditional forward?

Then your home phone to forward when no answer to your cell phone?

so someone calls your cell... rings 30 seconds... forwards to home... rings 30 seconds, tries to forward to cell?? too many forwards in a loop. (As it looks like @Anonymous also noted now) 🙂

If you need to check the cel voicemail but the cel is set to forward (so you'll never get public mobile voicemail) you have to dial one of the access numbers directly. ie: 613-581-4001

Re: Voicemail problem...

ve3zt — Mon, 30 Aug 2021 19:03:05 GMT

Keep in mind I'm in my 80th year.

Current settings:

Always forward = disabled

When busy = number ending in 4001

When unanswered = number ending in 4001

When unreachable = number ending in 4001

Number ending in 4001 is Home Phone.

Re: Voicemail problem...

Nezgar — Mon, 30 Aug 2021 19:17:26 GMT

@ve3zt

Your home phone number really ends in 4001? The same as most of the Public Mobile voicemail access/deposit numbers?

That might be easily confused...

So does your home phone have voicemail? If so, is it just that calls to your cell phone that are unanswered... And then subsequently forwarded to your home phone, do not get answered by your home phone voicemail service?

Which company is your home phone with?

Re: Voicemail problem...

Anonymous — Mon, 30 Aug 2021 19:24:36 GMT

@ve3zt : lol Then that's a funny coincidence that your last 4 digits are the same as the standard voicemail access number. But I'll bet the area code and/or prefix are not.

You're doing just fine for any age. Not everyone is a wiz at these things. Don't worry about it.

So what are your intentions with voicemail? Where do you want the voicemails to land? Home? Cell? Forwarding to home? Forwarding to cell?

What plan are you on again? Remember all plans are Canada-wide and all unlimited incoming. The $15 plan has limited outgoing. Call forwarding does not consume minutes.

An idea for you might be to just use the "Always forward" when you're home to let calls go to home. Why would you call it when you're home anyway? Then when leaving with the phone, unforward. Maybe even forward from home to the cell then too.

Re: Voicemail problem...

ve3zt — Mon, 30 Aug 2021 19:48:09 GMT

"Your home phone number really ends in 4001?

Ooooops. Yet another boo boo.

No, my number is similar, but I thought I had to dial the entire string. Didn't realize it was an example, and I was to insert my own phone number.

Funny thing, even though I blew it again, the voicemail works when I dial my cellphone from my homephone.

I'll have to redo those 3 strings but insert my own home phone number.

Good thing I listed what I input on a previous post, or I would never have got it working right.

It's a long grind for you folks, but it'll be lots of laughs at the next PM regatta! 😂