topic Re: Double charged in Get Support

Double charged

andrewblais — Thu, 06 Jan 2022 08:12:32 GMT

Would I be able to transfer the remaining balance of my account to another public mobile account ?

Re: Double charged

computergeek541 — Sun, 22 Aug 2021 04:27:43 GMT

@andrewblais wrote:
Would I be able to transfer the remaining balance of my account to another public mobile account ?

Public Monile has never advertised the ability to transfer balances berween accounts.

Is this a matter of now have extra funds in one account? If you leave it there, it will be used towards the next renewal.

Re: Double charged

dabr — Tue, 31 Aug 2021 20:14:16 GMT

@andrewblais Apparently PM doesn't allow customers to transfer funds from one account to another anymore, however, if the funds in the account are ones you've deposited and not rewards earned from PM, I would just message customer support and see if they will facilitate that for you. Of course no guarantees that they will but it's worth asking.

You can send a private message to CS_Agents here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Double charged

LeePublic — Sun, 22 Aug 2021 02:00:29 GMT

At PM, there's no refunds unless there's extenuating circumstances. But you can always try contacting a CSAgent.

Re: Double charged

softech — Sun, 22 Aug 2021 02:23:55 GMT

@andrewblais they usually don't transfer

the 2nd charge, do you see it sitting in your account as Available Fund? if so, usually it is advised to leave it there and will be used on next cycle

If the charge is significant , or the double charge is really a system issue or an honest mistake, you might ask for a refund. But it is up to PM to decide. Also, refund could take a week or two.

Re: Double charged

esjliv — Sun, 22 Aug 2021 13:10:24 GMT

@andrewblais wrote:
Would I be able to transfer the remaining balance of my account to another public mobile account ?

Hello @andrewblais

Are you looking at your credit card transactions? If so, are they both pending charges?

Once the charges are authorized, the additional charge may just drop off.

To confirm this, see if you have the extra charge listed in your Available Funds area on your payment history on your Self Serve account.

If you don't see it, than you were likely not double charged.