topic Re: New phone number not working in Get Support

New phone number not working

brisspm_comm — Thu, 06 Jan 2022 08:12:12 GMT

I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.

Re: New phone number not working

Anonymous — Fri, 20 Aug 2021 23:23:08 GMT

@brisspm_comm

do rebooting your phone take your SIM card out and waiting for a 2 minute and put it back and turn on -This one is quick and simple.

what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

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please include in your message,
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Good Luck

Re: New phone number not working

brisspm_comm — Fri, 20 Aug 2021 23:51:08 GMT

Unfortunately that didn't help. I have contacted a customer service agent. Thank you for your help

Re: New phone number not working

Anonymous — Fri, 20 Aug 2021 23:53:51 GMT

@brisspm_comm wrote:
Unfortunately that didn't help. I have contacted a customer service agent. Thank you for your help

@brisspm_comm

sorry to hear that, but don't worry the will answer to you as soon as possible...

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Re: New phone number not working

softech — Sat, 21 Aug 2021 01:11:48 GMT

curious, usually how quick Change Number request will complete, assuming no system issue.. almost instant ??

Re: New phone number not working

esjliv — Sat, 21 Aug 2021 12:38:12 GMT

@brisspm_comm wrote:
I changed my number today as I moved provinces. I've waited over 2 hours, and now my new phone number and my old phone number aren't working. My phone still detects my number as the old number. I tried a different phone, and also old number.

@brisspm_comm

Try calling the new number you were given.

If it rings to someone else, perhaps it was assigned to someone else and provided to you in error.

IF this is the case, go back and change your number again. (fyi, you are allowed to change your number 4 times per 30 days)

Re: New phone number not working

brisspm_comm — Mon, 23 Aug 2021 13:34:35 GMT

I changed my number again as directed by customer service. This was 2 days ago. Still not working.

Now I can't seem to accessy my "Plans and add-ons" tab in the self service page either. I can log in, buy clicking on that tab gives me an error.