topic Re: cannot submit a support ticket in Get Support

cannot submit a support ticket

altrago — Thu, 06 Jan 2022 08:12:10 GMT

I am not able to submit a support ticket. I am constantly receiving the following error message:

I have changed the browser from Firefox to Chrome, I used incognito window too, No luck.

Please help!

Re: cannot submit a support ticket

Anonymous — Fri, 20 Aug 2021 23:00:30 GMT

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: cannot submit a support ticket

Triguy — Fri, 20 Aug 2021 23:00:36 GMT

Send a private message to a CSA https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: cannot submit a support ticket

darlicious — Fri, 20 Aug 2021 23:20:15 GMT

@altrago

No worries I think that Simple--Simon guy is s smarmy little pain in the.....ahem..hip! Here's my tried and true method. Current sent and resolved record....8 minutes. Don't forget to ask for a review link afterwards to provide feedback to pm on your customer service and support.

Send a private message... Contact the CSA's (formerly moderators) by sending a private message and leave a detailed message explaining your issue and the info to verify your account by including the following information:

Full name and address on pm account. ( Or province and postal code for newer accounts.)
Email, phone # and pin #.

If you cannot remember your pin # include at least three ( if they apply)of the following:

Date of birth (n/a on newer accounts.)
Last payment, date, amount, type and last 4 digits.
Alternate phone number if any.
Security question and answer.
Plan amount, any add ons or promos on account.
Last 4 digits of sim card.
Any rewards in your account.
Autopay y/n?
Account #.
Frequently called/texted phone numbers in the last 30 days.

The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours for non urgent requests. Current wait times are about one hour and are probably even less as I have had some very quick responses in tne past week.

Keep an eye on your private message box the envelope icon next to your avatar for a little number to pop indicating a message from the CSA's (formerly moderators.) Responding promptly will speed up service times.

Do not post any of this info in the community only in your private messages when communicating or contacting the Moderator_Team.

To send a private message to the CSA's (formerly moderators) click below
: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437