topic Account suspended in Get Support

Account suspended

Lisscobia — Thu, 06 Jan 2022 08:12:07 GMT

My online account is suspended and my phone has no service. Please help

Re: Account suspended

Anonymous — Fri, 20 Aug 2021 22:48:26 GMT

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: Account suspended

Yummy — Fri, 20 Aug 2021 23:35:51 GMT

@Lisscobia wrote:
My online account is suspended and my phone has no service. Please help

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)

Go to “Plan and Add-Ons” TAB

Select "Lost/Stolen Phone" TAB

Select "Suspend Service" BUTTON

Then, Select Resume/Reactivate Service

Reboot your phone.

If this was an Autopay failure, I would let the Moderators know. And, also ensure all rewards were provided to you.

Contact MODs…

If you made a manual payment, do you see reactivate button? If yes, click on it, then wait 2-3 minutes, reboot your phone. What is the account balance?

Try adding 1$ manually to the account balance.

Re: Account suspended

Quigley — Fri, 20 Aug 2021 23:47:56 GMT

@Yummy FYI Moderators don't exist anymore. Lol

Re: Account suspended

Anonymous — Sat, 21 Aug 2021 00:01:45 GMT

@Lisscobia

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Account suspended

softech — Sat, 21 Aug 2021 00:07:11 GMT

@Lisscobia did you try manual payment ? let see how it goes. When you try manual payment with Amount Due, if you get an error, you might also want to try manual payment with Other Amount and enter the plan amount manually.

Re: Account suspended

darlicious — Sat, 21 Aug 2021 00:10:04 GMT

@Lisscobia

This should help.....you may have to suspend your service via lost/stolen a second time if your service activates but does not change the expired message and you have no new renewal date showing and possibly a plan cost/amount owing of $10.

Your transaction/payment history will always show the correct debits and credits. So as long as you see the $10 - 30 day plan and either the $5 - 100 minutes or the $15+/1GB+ DATA PLAN amount that adds up to your plan amount then you know you have paid for your plan and reactivated successfully. Reboot your phone.

Check your account later or the next day to see if your overview page has corrected itself if not use lost/stolen to suspend briefly and check if your rewards apply on your next renewal if they don't contact the CSA'S to get them applied manually.

Follow this method when making a manual payment/adding a card to the account....only use the emboldened portion of the instructions if the payment card is already on file.

Reboot your device.
Clear your browser, use secret/incognito mode in firefox, chrome or safari.
Choose replace card rather than remove card.
Copy your address from your billing statement.
Add your apt/unit/suite # to the street address. ie. 101-123 1ST AVE W, CITY, PROV.
Do not put a space in the postal code. X0X0X0 not X0X 0X0.
USE ALL CAPS if necessary.
Do not use autofill. Type everything manually.

Once you successfully update your card do not attempt your payment immediately. Log out/in then go to make a payment to pay for your renewal. Otherwise if you were not suspended I would recommend a $1 test payment. Follow my further instructions for a successful payment to unsuspend your account.

Do not try more than two attempts at adding a card or payments ( successful or not) or you will continue to get this message. Wait at least 1 hour to try a third time another hour for your 5th try....and so on....and do not make more than 4 unsuccessful tries with the same card in a 24 hour period or you will trigger a fraud alert lock out requiring assistance from the moderators.

Go to make a payment. Choose the "other amount" option and add $1 more than the amount owing and submit the payment. If that is successful go back to your overview page and if it does not say active click on the reactivate button. If that works log out and reboot. If that does not work and your payment is in your balance rather than showing $1 then go to the usage or plans page. Click on lost/stolen and suspend your service. Log out/in. Resume your service. Your balance should now be $1. Log out and reboot

What the? Did someone edit? I got that dang red freaking message again that kills messages!!