topic Re: Someone signed up with my email address. I’m not a Public mobile subscriber in Get Support

Someone signed up with my email address. I’m not a Public mobile subscriber

Haran — Thu, 06 Jan 2022 08:12:04 GMT

As the title says — I started getting emails saying I’ve activated a line. I have not.

of course I can’t sign into self serve because it’s not my phone or line and I don’t subscribe anyway.

how can I get public mobile to contact this person and get them to change their email address. Or at a minimum remove my address from that account?

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

Triguy — Thu, 19 Aug 2021 18:47:33 GMT

Send a private message to a CSA

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

hTideGnow — Thu, 19 Aug 2021 18:48:01 GMT

@Haran I guess you can ignore. When the person aware that he/she cannot logon to Public Mobile, then he/she will open a ticket with PM to change the email address

So, you are nice, your email got used to activate a line and you create a Community account and try to get it sorted out

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

JK8 — Thu, 19 Aug 2021 18:48:10 GMT

@Haran

Contact a CSA.

You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

Anonymous — Thu, 19 Aug 2021 18:50:06 GMT

@Haran

go to your email and do unsubscribe that all you need to do,

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

hTideGnow — Thu, 19 Aug 2021 18:50:29 GMT

I never receive activation email myself. does the email has the phone number and maybe you can call the person?

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

darlicious — Thu, 19 Aug 2021 19:10:35 GMT

@Haran

Well your email must be a digit or a letter off (different) from the new customer. Why not put your puzzle solver hat on and try a few likely variations of your email and see if they are valid emails and if they are send them a heads up in case you hit upon the correct one?

BTW.......have you checked out our latest flash sale?.....lol😃

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

Haran — Thu, 19 Aug 2021 19:17:48 GMT

Thanks all I have messaged the CSA and hopefully they’ll get it resolved.

for more detail the activation email doesn’t have the full phone number only the last four digits.

and as for emailing all variations of this email address, I’d rather just have PM contact the person since they know the number rather than me have to spam random people…

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

Haran — Thu, 19 Aug 2021 19:18:44 GMT

No it only shows the last four digits unfortunately

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

computergeek541 — Fri, 20 Aug 2021 03:30:16 GMT

@Anonymous wrote:
@Haran
go to your email and do unsubscribe that all you need to do,

E-mail messages about account activation and service issues can't be unsubscribed from, nor would doing this remove the e-mail address from the Public Mobile customer's account. Only marketing mesaages can be unsubscribed from.

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

Anonymous — Thu, 19 Aug 2021 22:18:33 GMT

@computergeek541

ok nice to know thank you so much dear friend,

Re: Someone signed up with my email address. I’m not a Public mobile subscriber

computergeek541 — Thu, 19 Aug 2021 22:20:41 GMT