topic Re: Plan expired in Get Support

Plan expired

Charmaine1234 — Thu, 06 Jan 2022 08:11:54 GMT

I am having the same problem as another recent concerned member. Plan expired Aug 20. I have paid amount owing plus more in an attempt to reacitvate. I have hit the reactivate button, restarted my phone. Nothing is working. I cannot make phone calls or get texts. Really frustrated as not notice was received that pan was about to expire. I am on Autopay.

Help needed please.

Re: Plan expired

Anonymous — Fri, 20 Aug 2021 18:31:15 GMT

@Charmaine1234

If you autopay failed or past your renewal,can you try this

Add Funds to your Plan Amount through Self Serve
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.
what is mean for Rebooting the phone means to turn off your phone about 2 minutes and turn it back on.

Re: Plan expired

Charmaine1234 — Fri, 20 Aug 2021 18:42:41 GMT

It wont let me go to Plan and Add ons here is the message I get each time:

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the login page

Re: Plan expired

Anonymous — Fri, 20 Aug 2021 18:45:05 GMT

@Charmaine1234

you can Remove your credit card and Logout and

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

or you can try it for a different Browser

and use a Browser from your computer, is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and do Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and log in and re entered your credit details,

just make sure your credit card number and your address match the same,

sometime your typing but is a one word or letter or number is a wrong or is missing just make sure for it.

How To Update Or Remove Your Payment Card

To update or remove your credit or Visa debit card details,

1. sign in to Self-Serve. Once signed in,

2. click on the ‘Payment’ tab,

then scroll to the bottom of the page and select ‘Manage my card’.

you will have the option to either select ‘Replace this card’, or ‘Remove this card’.

You will need to review and confirm this change to your account,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Plan expired

JK8 — Fri, 20 Aug 2021 18:53:42 GMT

@Charmaine1234

Try reactivate button again but before you do clear browser cache and cookies. Open new browser in incognito/private mode. You can also try a different browser.

Note: This site is best viewed on latest versions of Google Chrome and Mozilla Firefox, or Internet Explorer 10 and above. For the best experience, enable cookies and JavaScript on your browser.

Re: Plan expired

esjliv — Fri, 20 Aug 2021 22:27:37 GMT

@Charmaine1234 wrote:
I am having the same problem as another recent concerned member. Plan expired Aug 20. I have paid amount owing plus more in an attempt to reacitvate. I have hit the reactivate button, restarted my phone. Nothing is working. I cannot make phone calls or get texts. Really frustrated as not notice was received that pan was about to expire. I am on Autopay.
Help needed please.

@Charmaine1234

After some time waiting, and clearing your cache/cookies, or trying a whole different device, can you access self serve?

If so top up manually by choosing the other option with $1. Then does it let you Reactivate?

Sometimes listing your phone into lost/stolen, then back again allows the Reactivate to get services back as well.

Re: Plan expired

Charmaine1234 — Fri, 20 Aug 2021 23:01:03 GMT

Thanks all I got the issue solved with help from you all.

Charmaine