topic Re: 2 Time Money is Detucted in Get Support

2 Time Money is Detucted

Pankaj — Thu, 06 Jan 2022 08:11:45 GMT

When I updated the plan of my phone, the money for the entire plan was also deducted and the money for the new plan was also deducted.I am trying to connect the customer care of public mobile but there is no way to connect.

The funniest thing is I am only able to do outgoing calls but not able to receive any calls just my number is saying not reachable.

what is the issue please help me out imidiately.

Re: 2 Time Money is Detucted

esjliv — Thu, 19 Aug 2021 02:32:29 GMT

@Pankaj wrote:

When I updated the plan of my phone, the money for the entire plan was also deducted and the money for the new plan was also deducted.I am trying to connect the customer care of public mobile but there is no way to connect.

The funniest thing is I am only able to do outgoing calls but not able to receive any calls just my number is saying not reachable.

what is the issue please help me out imidiately.

@Pankaj

Are these two charges you are seeing Pending Charges on your credit card?

IF so, one will likely fall away, and the other will be the authorized one.

If you do not see the extra funds in your Available Funds area on your Self Serve account: https://selfserve.publicmobile.ca/self-registration/ then you likely did not get charged twice.

IF you do see the extra funds in your Self Serve account, it would be best to leave it there to use towards your next cycle's renewal (as it may just take as long to obtain a refund).

_______________________

For your service issues...Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

_______________________

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Link to contact Customer Support Agents (CSA) for porting to Public Mobile

_______________________

EDIT:

OH, i think you changed your plan and renewed it early with a different plan?

If this is the case then you forfeit (you lose out on those funds, no prorating) the amount already paid in the plan your replaced.

CSA can be contact by either two methods found here: https://www.publicmobile.ca/en/bc/get-help/articles/contact-a-moderator

Re: 2 Time Money is Detucted

softech — Thu, 19 Aug 2021 02:38:07 GMT

@Pankaj Just want to clarify, can you login to My Account, Go to Payment Tab and click on Transaction History, take a screenshot of the 2 payment PM charges today (or on the day you made the plan change)

also from the same transaction page, can you go back and confirm when was the last time PM charged your credit card (the last time before you made the plan change)

For the service issue, did you try reboot your phone?

Edit. .Yes @esjliv was right, if you made the plan change and clicked Change Plan Now, then PM will charge you the new plan immediately. Now sure i fyour 2 time money is deducted mean that. So, let say your PM last charged you on Sunday, and if you made the plan change now and clicked Change Immediately, it will charge you today as well. So, it looks like it charged you twice but that was the meaning of that choice.

Re: 2 Time Money is Detucted

Anonymous — Thu, 19 Aug 2021 17:24:14 GMT

@Pankaj

can you go sign in to Self-Serve, to view your Account in Available Funds. $ !,

if you see there that amount, just leave it there and is will be take it on the next renewal automatically, but if you don't see it

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
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Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: 2 Time Money is Detucted

Pankaj — Sun, 29 Aug 2021 04:21:49 GMT

Money is deducted but Did not get any solution yet.

Very difficult to deal with Public Mobile they don't have any customer take care Policy.

Re: 2 Time Money is Detucted

JK8 — Sun, 29 Aug 2021 04:25:29 GMT

@Pankaj wrote:
Money is deducted but Did not get any solution yet.

Very difficult to deal with Public Mobile they don't have any customer take care Policy.

Use the link below to contact a Customer Support Agent:

You can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.