topic Re: Having trouble logging in in Get Support

Having trouble logging in

RhondaIngs — Thu, 06 Jan 2022 08:11:43 GMT

Attempting to assist a friend update his credit card info and there’s no clear way to retrieve his account.

esjliv — Fri, 20 Aug 2021 00:34:33 GMT

@RhondaIngs wrote:
Attempting to assist a friend update his credit card info and there’s no clear way to retrieve his account.

Do you know if your friend ever created a Self Serve account? If not, it can be done here: https://selfserve.publicmobile.ca/self-registration/

If one was created, try the Forgot My Password option.

If you had too many failed attempts, it may have locked access. Wait an hour then try again.

If still issues contact CSA to help get back into the Self Serve account.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 - Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

2 – Slower - Use this link to:

Dunkman — Fri, 20 Aug 2021 00:34:38 GMT

Does your friend remember the email address for the login for self service account?

Then friend can reset password.

(Check your junk folder)

Anonymous — Fri, 20 Aug 2021 00:35:06 GMT

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck