topic Re: Plan expired in Get Support

Plan expired

zhong951 — Thu, 06 Jan 2022 08:11:42 GMT

My account has had message " plan expired" for a while, i thought the credit card had issure, replaced a new credit card, and tried to pay the amount due, but there was a message stating :" there is enough fund". Not it has ended nowhere, I could not pay, the phone plan has been deactivated.

Re: Plan expired

Anonymous — Thu, 19 Aug 2021 01:03:56 GMT

@zhong951

i suggest you can try it for a different Browser

close all Browser and do clear cache and cookies for any Browser,

how to clear cache and cookies in microsoft edge browser visit Here

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

for microsoft edge how to update your browser visit Here

and Restart your computer, is will help a lot,

and if you use a home internet please do one thing take your power internet off for about

a 1 minute and put it back on,to refreshing your network,

and if still not fix it please you Have To Submit a Ticket To Customer Support Agent by CS_Agent,

Only one way to solve your issue , explanation to Customer Support Agent by CS_Agent,

and the are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Service by CS_Agent. Click Here to get started.

or you can send a private message to Customer Service by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Good Luck

Re: Plan expired

esjliv — Thu, 19 Aug 2021 01:09:11 GMT

@zhong951 wrote:
My account has had message " plan expired" for a while, i thought the credit card had issure, replaced a new credit card, and tried to pay the amount due, but there was a message stating :" there is enough fund". Not it has ended nowhere, I could not pay, the phone plan has been deactivated.

@zhong951

Do you still have services?

If yes, this could be your account going through the normal renewal process. The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew. So if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, and it is past your renewal, maybe your autopay failed?

Add Funds to your Plan Amount through SELF SERVE (or by calling 611 if you have a card registered)
Go to “Plan and Add-Ons” TAB
Select "Lost/Stolen Phone" TAB
Select "Suspend Service" BUTTON
Then, Select Resume/Reactivate Service
Reboot your phone.

If this was an Autopay failure, I would let the Customer Support Agents (CSA) know.

And, also ensure all rewards were or will be provided to you.

Re: Plan expired

softech — Thu, 19 Aug 2021 02:18:49 GMT

@zhong951 You have not successfully pay the current outstanding balance , right? If you have not yet paid, try this:

when you try to make a manual payment, (My Account->Payment Tab->One Time Payment), for the payment type, select Other and pay either the required payment or try $1+the required payment and see if the payment goes through.

if so, See if you have a button "reactivate current plan", if so, click on it.

then logoff My Account, reboot your phone after a minute and see if it works.