topic Re: Managing multiple lines with a singe account, how to download invoice in Get Support

Managing multiple lines with a singe account, how to download invoice

Trikenstein — Thu, 06 Jan 2022 08:11:36 GMT

Hi Community gurus,

I have activated two SIMs, using the instructions on PM website. It was a month ago. Everything went well, both activations were successful and in particular, our old numbers were transferred correctly.

I didn't remember the details of the activation process, but I had to open one PublicMobile online account to activate ONE SIM. As a result, I ended up with TWO different accounts. This causes some inconvenience as I need to login to each account differently to review/manage. In particular, it is not possible to have a consolidated invoice.

Q1: How to combine two numbers in a single PM online account?
Q2: How to download an invoice? In particular a consolidated invoice, because both accounts are charged from the same credit card.

Thanks in advance for any help.

Re: Managing multiple lines with a singe account, how to download invoice

AE_Collector — Thu, 19 Aug 2021 22:43:39 GMT

You cant. Seperate accounts with separate emails.

Here is more info about sort of getting a receipt which is the best you can get here:

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

AE_Collector

Re: Managing multiple lines with a singe account, how to download invoice

JK8 — Thu, 19 Aug 2021 22:41:40 GMT

@Trikenstein

Each number must have a separate account/email.

If you require an invoice of some sort contact CSA. Choose chat bubble in lower right hand corner.

Re: Managing multiple lines with a singe account, how to download invoice

Trikenstein — Thu, 19 Aug 2021 22:55:57 GMT

@AE_Collector wrote:
You cant. Seperate accounts with separate emails.

Here is more info about sort of getting a receipt which is the best you can get here:
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048

I wish your answer was a joke. But unfortunately it's real. Waiting a month to receive the receipt after request? I would probably finish crossing Ontario by foot before the receipt arrive. It is surprising a company who could devises a an online system for people to self-serve activation and account management couldn't figure out how to emit an invoice PDF.

In you example you have 5 lines. I wonder how you could manage your account with 5 different logins. Maybe it's because PublicMobile is designed to be a small scale operation.

Re: Managing multiple lines with a singe account, how to download invoice

Anonymous — Thu, 19 Aug 2021 22:59:12 GMT

@Trikenstein

but you have to Contact Customer Support Agent by CS_Agent, to do separate email for each account is not working two account with one email.

Explain your issue to Contact Customer Support Agent by CS_Agent ,
they can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here.
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
Check your private message inbox (click on the envelope top right of your screen)

Good Luck

Re: Managing multiple lines with a singe account, how to download invoice

popping — Fri, 20 Aug 2021 00:21:40 GMT

@Trikenstein wrote:
@AE_Collector wrote:
You cant. Seperate accounts with separate emails.

Here is more info about sort of getting a receipt which is the best you can get here:
https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/td-p/484048
I wish your answer was a joke. But unfortunately it's real. Waiting a month to receive the receipt after request? I would probably finish crossing Ontario by foot before the receipt arrive. It is surprising a company who could devises a an online system for people to self-serve activation and account management couldn't figure out how to emit an invoice PDF.

In you example you have 5 lines. I wonder how you could manage your account with 5 different logins. Maybe it's because PublicMobile is designed to be a small scale operation.

@Trikenstein

I manage 8 PM accounts for my family members. All on autopay and are not renewed on the same date. I rely on the phone user to inform me if his/her phone is not working. I am the one to contact PM to get the issue resolved.

Correct me if I am wrong. Most, if not all, repaid providers are using one email per account system.

Re: Managing multiple lines with a singe account, how to download invoice

darlicious — Fri, 20 Aug 2021 00:24:12 GMT

@Trikenstein

I actively manage 8 different accounts and I don't find it that big of a deal to log in and out of the different accounts other than the site can be slow at the best of times. If you only had one account you would recieve half as many loyalty and autopay rewards.

If an invoice is just for your personal records and a screen shot of your overview and transaction history pages before and after renewal just won't do......private message @LurganIeUk for his excel file program to produce an invoice/ receipt of your pm charges.

Re: Managing multiple lines with a singe account, how to download invoice

AE_Collector — Fri, 20 Aug 2021 00:33:33 GMT

@Trikenstein

Having been here almost 3 years now slowly more of the deficiencies make a bit of sense to me.

IF Public Mobile were a small cell company intent on becoming number one in Canada there would be constant improvements to the various glitches and lack of services etc.

BUT, Public Mobile isn’t a small independent company. They are a Telus owned third tier niche provider. Part of the trade off for less expensive service and no locked in contract here is lower level of service. If the customer service were about the same as at Telus or at Koodo (their second tier provider) there would be nothing keeping most Telus customers from cutting their bills by moving down to a lower tier. Once you accept this it will become a bit more obvious why little things that we have asked them to provide for YEARS such as a proper receipt…. Aren’t likely to be available any time soon.

AE_Collector