topic Re: Remaining data in Get Support

Remaining data

ambikachetripm — Thu, 06 Jan 2022 08:11:22 GMT

Hi there,

Can anyone help me with - how to see the balance data?

I have 1gb as add on but can’t get connected.

Thanks

Ambi

Re: Remaining data

nmiltenovic — Thu, 19 Aug 2021 18:16:54 GMT

Hi Ambi,

The balance of your available data/minutes can be seen on the Overview page on the self-serve portal. It should be the first page you see when you login to your account at selfserve.publicmobile.ca

Best,

Nemanja

Re: Remaining data

softech — Thu, 19 Aug 2021 18:33:19 GMT

@ambikachetripm On your My Account, My Data & Add-Ons, you should see a line about you monthly data

A line like 500MB + 500MB at 3G below:

If you don't see such a line, that would mean your 1GB data for the month are all used up.

Also, best is to keep track of the data on your phone. But make sure you use an app that can track 30 days cycle and not just monthly as PM is running on 30 days. Try these apps:

on Android: Data Witness PM, Data Counter Widget

on iOS: My Data Manager.

Re: Remaining data

LeePublic — Thu, 19 Aug 2021 19:41:17 GMT

@ambikachetripm You may have used up all your data, you may want to purchase a $15 1 GB add-on.

Re: Remaining data

darlicious — Thu, 19 Aug 2021 20:31:41 GMT

@ambikachetripm

Did you purchase the 1 GB data add on? You may have only added the funds to your balance. Log in. If you see $15 in your available funds go back to the plans and add ons page and tick the $15/1gb data add on and scroll down to confirm and submit your purchase. It will then appear in your overview page. Log out and reboot if necessary.

Re: Remaining data

esjliv — Fri, 20 Aug 2021 01:53:10 GMT

@ambikachetripm you can register for a Self Serve account here: https://selfserve.publicmobile.ca/self-registration/

If you never used Data yet on your new plan, perform a Reset of your Network Settings.

Ensure your Data is enabled on your device.

Check your APN settings on your device: https://www.publicmobile.ca/en/on/get-help/articles?q=apn